I am a 2-week old customer, and have already hated AT&T! Here is my story, I placed my order on Premier (through my university) on 16th July. After 1000s phone calls, my order finally got processed and shipped. The CSR override the "automatic order processing system" and did it manually with his supervisor. I got my phones recently. I activated my lines etc. Problems just started right after activation, even though I called and did my activation through the AT&T Premiere Support Line, I was told that I don't have a FAN account, and they couldn't see any employee information at all After trying to explain what I did 1-2 hours, I was just told that I need to add my FAN account manually and it would take 1-2 billing cycling! In fact, we placed this order with my roommate at the very same day, and he got all the discounts right after his activation but not me! Then I logged into the AT&T myWireless page and registered my FAN account manually as CSR told me! I thought that's it, i am done here, but wait, no way, AT&T liked me so much, that's why they excluded my iPHONE DATA PLAN from my discount! Moreover, I placed my order seeing all those f****g discount! Even in my order confirmation email I got all those discounts on both data and voice plan clearly showing! I know I should call them, I did, I called them 100 times, I was told that "NO DISCOUNTS" for apple! I am really tired, I need to study for my PhD qualification exam but instead I am doing this shoot! Here is a screenshot of my confirmation email! What should I do? any comments? Going retail stores help on this?