So Wed. May 21 I place an order for an 8gb refurbished iPhone...order placed at about 12:30pm. Confirmation of order sent to my e-mail address immediately. It is Saturday May 24 at 12pm and still no shipment tracking #. Credit card charge of $266.+/- is now gone from my bank account. I have called AT&T at the following numbers: 866-391-0749 and 866-499-8008. Automated system says order has been activated and will ship within 24 hours. Well, by the time Thursday night rolled around and I realized I was hearing that SAME message I decided to start calling. Was told my order was pulled and processed and was sitting at the warehouse waiting for a courier to pick it up. Same was told to me Friday morning, afternoon and evening and just now as I spent 2 hours on the phone with customer service yelling at them for flat out lying to me about my order. One rep said order had been cancelled; rep #2 said order had not been cancelled but they were having issues with this orders and get this: HE SAID TO ME...YOUR ORDER IS ON OUR WAREHOUSE WAITING FOR A COURIER! I flat out told him I didn't believe him; had heard this line before and got nothing but the scripted nice answers they give their reps to say. I said so when Tuesday rolls around and I still don't have the phone and I call up only to hear this excuse again what should I do...better yet, what would YOU do in this situation. He says "well by Tuesday if you've waited that long we'd probably get you over to (forgot who he said)". I responded--"so by ordering this past Wed. I haven't waited long enough?" ...when the web site said 2 day shipping. When I ordered the phone they said it would be in my hands in 3-5 business days--to which I thought "what happened to 2 day shipping?" LIE When I ordered I got a confirmation saying "total due now $249." no mention of tax. Got the charge on my account -- $266+/-? ...I don't mind paying tax but once again LIE. And now I have called at least 4 times to be told that my order had been processed and was in the warehouse. LIE LIE LIE. Has anybody else had this experience? By the way, I'm a 5 day AT&T customer using an old RAZR while I waited for my iPhone. Came from Verizon where in 3+ years never had one thing to complain about re: customer service. If something like this had happened they would have had a brand NEW phone delivered to my hotel room that day if that's what it took (I'm on vacation in a hotel). I can understand order delays but to be continuously fed talking points that simply aren't substantiated?