AT&T no yearly upgrade this time?

Discussion in 'iPhone' started by appleguy123, Sep 12, 2012.

  1. appleguy123 macrumors 603

    appleguy123

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    #1
    Because I paid more than $100 on my line per month, I have been entitled to a yearly upgrade for as long as I have been checking.

    This year, it says that I'm not eligible until 5/5/13 from my launch day 4S. Is this an AT&T oversight that I can call to get fixed, or is it a policy change? Does anyone get yearly upgrades anymore?

    Thanks for the help.
     
  2. jav6454 macrumors P6

    jav6454

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    #2
    Same boat here. I thought my line was upgrade eligible, but it was my brother's line. My line is also the same as yours, over $100/month and my upgrade is still at 5/13/13.
     
  3. JayLenochiniMac macrumors G5

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    New Sanfrakota
    #3
    They've eliminated the automatic 12 month upgrade for the primary line if your bill is over $100/mo. Now none of the carriers are doing it.
     
  4. appleguy123 thread starter macrumors 603

    appleguy123

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    #4
    So there is no monthly bill that can get you a yearly upgrade? Why am I not surprised though? Everything that was good about Cingular/AT&T has been quickly rectified.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

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    #5
    This has been announced a very long time ago.
    No more 12 month full upgrades no matter how much your bill is.
    Same like every other carrier now, every 20 months.
     
  6. JayLenochiniMac macrumors G5

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    #6
    Correct. It's not automatic anymore. There is still a selected few at&t customers who are eligible after one year but it's not based on the monthly bill and the criteria is unknown. The vast majority are either eligible for the early iPhone upgrade ($250 on top of the subsidized price) or ineligible for any discount.
     
  7. appleguy123 thread starter macrumors 603

    appleguy123

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    #7
    I can't believe I didn't see it. I might have to skip this upgrade. Probably no chance in hell of AT&T moving up upgrades like they did for the iPhone 4 either. :mad:

    ----------

    I'll call AT&T in a few days to ask them about the criteria. We have a FAN account, so maybe that will help?
     
  8. Mlrollin91 macrumors G4

    Mlrollin91

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    #8
    Don't feel too bad, I wasn't made aware of it until about 5 months ago. If I had known then I would have waited on the 4S. Really ticks me off too because it was never disclosed, all of a sudden the policy changed after years.

    Yes I know I shouldn't expect a new device every year, but at the same time I became accustomed to it and then all of a sudden a change with no warning.

    I believe that both parties, AT&T and myself are both partially at fault for the way it was handled.
     
  9. appleguy123 thread starter macrumors 603

    appleguy123

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    #9
    When I pay >$2000 a year for their service, I feel entitled to a new device every year. I can understand raising the threshold, but eliminating yearly upgrades altogether pisses me off.

    I love how there's no competition at all in the mobile industry. Once AT&T does something, Verizon follows and vice versa. I'd be surprised if their isn't collusion and anti-competitive behavior going on.
     
  10. voyagerd macrumors 65816

    voyagerd

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  11. Blueline29 macrumors 68020

    Blueline29

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    #11
    If I'm not mistaken, the iP4 was the last one they did it for. I'd been eligible for the 3GS and 4 and got the rude awakening last year.
     
  12. aneftp macrumors 68040

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    #12
  13. DravenGSX macrumors 6502a

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    #13

    I got the 4s on a 12 month upgrade.

    Really disappointed by this thread. :(
     
  14. JayLenochiniMac macrumors G5

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    #14
    Many have tried that to little or no success. FAN accounts won't help.

    We've been spoiled the past few years, but we're only entitled to what we agreed to in the contract. Don't like the price? Then find some cheaper alternative (pre-paid, etc.).
     
  15. Blueline29 macrumors 68020

    Blueline29

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    #15
    Wow, I tried like hell and was denied at every turn; I think my upgrade date was something like Feb. 2012 & it never budged despite being > $100 a month. Ended up splintering off of my family's account and opening a new line for myself to get the subsidized price.
     
  16. Mlrollin91 macrumors G4

    Mlrollin91

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    #16
    I agree its a really crappy situation. Especially since AT&T told me back in Feb. that I could upgrade to the net iPhone at the $199-$399 pricetag. I hope its saved in my notes, because I will be calling.
     
  17. appleguy123 thread starter macrumors 603

    appleguy123

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    #17
    Are new lines still just $9.99 a month? That's cheaper than the $250 added fee for an early upgrade.
     
  18. Blueline29 macrumors 68020

    Blueline29

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    #18
    I'm not sure...I've never had to go that route before because of always being upgrade eligible. Lol. Definitely considering it this time around if applicable--my upgrade date isn't until May this time. Ugh.
     
  19. JayLenochiniMac macrumors G5

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    #19
    Yes, you can add a new line and order the iPhone 5 for $199. Then you go to the at&t store and have them perform a "device swap" to move the iPhone 5 to your line and remove data/put a dumbphone on the new line for $9.99 per month. I just hope you haven't upgraded to the mobile share plan because even a dumbphone on the mobile share plan is $30 per month.
     
  20. appleguy123 thread starter macrumors 603

    appleguy123

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    #20
    I still have unlimited data grandfathered, unless AT&T ends that when iPhone goes LTE. They took away the iPhone's awesome $20 a month texting an data plan when 3G came out.
     
  21. dotme macrumors 6502a

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    Iowa
    #21
    $250 early upgrade fee can often be softened by selling the device you currently own. At least AT&T still offers $200 off full retail after 1 year. Verizon, I believe, does not.

    We use a leapfrog approach to make sure 2 of our 4 lines are eligible each year. We upgrade on those lines, then play musical phones - our children get free hand-me-downs, and the wife and I get the new gear. It's worked well for us.

    We have never "counted" on that full discount after a year, but I agree that AT&T could have, given the fact that customers had become accustomed to it, reached out by mail to alert people instead of letting them find out on their own.

    That would have been a much better way to manage customer perceptions and expectations. I'm still puzzled that large corporations with all that money and collective intelligence can't manage their customer experience a little better. It's business 101
     
  22. iBreatheApple macrumors 68020

    iBreatheApple

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    #22
    If you only have one line right now it'll be $20 more/month. $10 for the line and $10 for a shared minute plan (a bit more for non-FAN accounts).
     
  23. JayLenochiniMac macrumors G5

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    #23
    True about the 3G, but existing at&t customers will be able to keep the grandfathered plan when upgrading to the iPhone 5. At least that's one perk of having at&t compared to others. Unlike Verizon, at&t will allow you to keep your unlimited plan and they're the only one offering the early iPhone upgrade for $250 on top of the subsidized price.
     
  24. Blueline29 macrumors 68020

    Blueline29

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    #24
    Killer! Thanks for the info. My next steps were to search for a thread to see how to go about doing this and then to go dig this guy out of my junk drawer to attach to the new line:
    [​IMG]

    Lol.
     
  25. quietstormSD macrumors 6502a

    quietstormSD

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    Mar 2, 2010
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    San Diego, CA
    #25
    I'm sure if you have a huge bill a month you can call up and ask them to move up your upgrade date. Same thing was happening with people that wanted there phone unlocked when they were still under contract.
     

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