AT&T Preorders – Silently Not Going Through

[daver.cl]

Hey folks,

just giving you a heads up... I hadn't received my confirmation number, so I called to confirm my order with an AT&T rep. According to her, the order I placed at 8am EST today didn't actually go through – I had to re-order the phone all over again.

If you haven't heard from AT&T after your order, make sure it went through!

 

[FSUSem1noles]

Hey folks,

just giving you a heads up... I hadn't received my confirmation number, so I called to confirm my order with an AT&T rep. According to her, the order I placed at 8am EST today didn't actually go through – I had to re-order the phone all over again.

If you haven't heard from AT&T after your order, make sure it went through!

Well the money was taken out of my account within 5mins of submitting the order.. so something went through, not exactly sure what but it was something..

 

[huskerchad]

I'm wondering what is the best way to go. I need to upgrade two existing lines to iPhone 4 (with full discount eligibility). The account does have a FAN.

I am slowly working my way to building up a cart on AT&T's website. Slow, but getting there.

I can't get past account verification on Apple's website.

With the iPhone App I am not able to pre-order but it offers to reserve one.

I'd prefer to order from Apple's website.

AT&T's website warns me not to put other wireless devices in the cart to avoid delays...so I am wary of pre-ordering two through them.

I'd rather not have to go to a store on launch day, I'd prefer to have them delivered.

Should I just wait until the congestion clears up and I can order through Apple?

 

[rbick23]

I got an order confirmation this morning when I ordered the new one but i never recieved an email. And it says the items are being processed when i look at the order number.

 

[daver.cl]

I got an order confirmation this morning when I ordered the new one but i never recieved an email. And it says the items are being processed when i look at the order number.

Yeah. I called in because the Premier website wasn't working for me and placed the order there. The woman I spoke to promised an email confirmation "shortly", nothing so far.

When I go to check order status with my wireless number and zip, it gives me an error telling me there's nothing in the system.

I re-placed the order (hence this thread) and waiting again for some sort of confirmation...

 

[IBradMac]

When I login to AT&T now I get this under my account info:

Name , 740-41x-xxxx
We're sorry, but we are experiencing a temporary system error that prevents us from retrieving your account information. We apologize for any inconvenience this may have caused. If this issue persists please contact AT&T Wireless Customer Care at 1-800-331-0500 or AT&T U-verse Customer Care at 1-800-ATT-2020.
More Details

 

[RynoZebz]

Haven't gotten a confirmation email and my 3 attempts to order were canceled via email minutes after the transaction on the site was over and approved. However if I sign into my AT&T account it shows that I'm not eligible for upgrading anymore, neither is my wife's line. We were prior to my "failed" orders. And if I go to the order status page it pulls up an order for two 32gb iPhone 4s but the order number is different from any of the 3 orders I had processed (and supposedly had canceled by AT&T) earlier. So I'm pretty confident that I got our order in. But not completely confident. lol They did charge my bank account so that's a good sign.

I wasn't the only one having issues with AT&T sending the order canceled emails. According to the MacRumors forums the problem has been widespread. But in my case it looked like someone saw I was trying to order and was having issues and they just created a new order for me. Strange morning.

 

[terrimac]

Pre-order issues

I was successful at 4:30 am CST in getting my order through AT&T and received a confirmation number. Within an hour the charges had hit my bank account. Two hours later I get an email from AT&T stating I had exceeded my number on lines, I ordered one only, and my order had been cancelled. On AT&T I no longer show to qualify for an upgrade and my shipment is still pending. After a long hold with AT&T customer service I'm told it looks like the order went through.

Anyone else have this issue?

 

[chim9999]

I was successful at 4:30 am CST in getting my order through AT&T and received a confirmation number. Within an hour the charges had hit my bank account. Two hours later I get an email from AT&T stating I had exceeded my number on lines, I ordered one only, and my order had been cancelled. On AT&T I no longer show to qualify for an upgrade and my shipment is still pending. After a long hold with AT&T customer service I'm told it looks like the order went through.

Anyone else have this issue?

i don't know what i'll do when (if) i ever manage to order the d@m3d thing then get an email that my order has been cancelled. 6+ hours later i'm still trying to pre-order.

 

[RynoZebz]

I was successful at 4:30 am CST in getting my order through AT&T and received a confirmation number. Within an hour the charges had hit my bank account. Two hours later I get an email from AT&T stating I had exceeded my number on lines, I ordered one only, and my order had been cancelled. On AT&T I no longer show to qualify for an upgrade and my shipment is still pending. After a long hold with AT&T customer service I'm told it looks like the order went through.

Anyone else have this issue?

Read my comment just above yours. I had a similar situation happen with mine. Perhaps mine went through then too if yours did.

 

[terrimac]

Update to cancellation email

I haven't had time to look for any other posts so forgive me. The order number I received a cancellation email for is NOT the same order number my status on AT&T shows as "In Progress". I feel much better!

When you go to check status at https://www.wireless.att.com/order_status/order use your wireless number as a search method. Compare your confirmation numbers. I'll bet the AT&T system was doubling orders.