So I emailed AT&T a few days ago regarding 3G upgrading and needless to say, they DID NOT answer my question. However, they did leak a little hint that I don't think anyone has heard: there will be an $18 fee to upgrade even if you are a qualified 2G iPhone owner. Read on... (btw, i only scanned this quickly, let me know if anything else catches your eye---the rest seemed like the same old BS to me)
Dear Mr. ****,
Thank you for taking the time to e-mail the new AT&T in regards to
upgrading to the iPhone 3G device. I am able to help you with your
inquiry.
AT&T and Apple announced that the 3G iPhone will be available in the US
on July 11. 2008. 3G iPhone combines three products into one small,
lightweight device: a revolutionary mobile phone, a widescreen iPod, and
it puts the Internet in your pocket with the best email, web browsing,
search and Maps applications ever on a mobile phone.
There will be 2 3G devices available. The models available are the 8
gigabyte model will be $199 and the 16 gigabyte model will be $299.
The new version of the iPhone harnesses the power of AT&T's broad and
powerful 3G mobile broadband network, which offers 3G mobile phones
download speeds of up to 1.4 Mbps.
All 3G iPhone customers are required to have one of the new data plans
and qualifying voice plan. Customers intending to use the 3G iPhone for
access to corporate email, business applications or access to corporate
intranet are required to activate with Enterprise Data Plan for iPhone.
The 2G data rate plans will remain available for 2G devices until
further notice. Data pricing will be as follows:
Consumer Data Plan (must be added to qualified Voice plan):
$30 - Unlimited Data (Email/Web), includes Visual Voicemail
Enterprise Data Plan (must be added to qualified Voice plan):
$45 - Unlimited Data with personal and Corporate Email, Web, includes
Visual Voicemail
Upgrade eligibility will be determined based on standard upgrade
eligibility rules. Customers must be upgrade eligible to receive the
qualified upgrade pricing. However, not all customers will be qualified
upgrades. AT&T has not determined the price of the 3G device for
non-qualified upgrades. All customers will be required to sign a 2 year
agreement. When the 3G device launches, all active postpaid customers in
good standing with a 2G iPhone will be eligible to receive the qualified
upgrade pricing for a 3G device regardless of service tenure. You will
be billed a one time upgrade fee of $18.00.
You can find out more information at www.att.com/iPhone. You can also
locate this information at www.att.com/wireless and select iPhone 3G on
the right had side of webpage right below my shopping cart.
AT&T Company owned stores and Apple stores are the only sales channels
that will sell the 3G iPhone at launch. The 3G iPhone will not be
available at att.com, apple.com, and sales, Local Dealers, National
Retailers or National Dealers.
The link to our Store Locator is http://www.wireless.att.com/find-a-store/.
You can also access the store locator online at the AT&T website at
www.att.com/wireless by selecting the Find a Store link on the upper
right hand corner of the screen.
We appreciate your interest in the new 3G iPhone. Please be advised, a
store agent will be able to view your account information.
You can call customer service at 1-800-331-0500 or by sending us another
email via the contact link through your online account. To send your
request via email, please follow these steps:
1. Log in to your "My Wireless" page on att.com/wireless
2. Click on contact us, which is located by the search link on the top
right hand corner of page
3. Scroll down to bottom and select the link to email us.
4. Follow prompts to send us an email.
AT&T Online Customer Care is unable to assist with email requests unless
these requests are submitted via the My Wireless section of
ATT.com/wireless. If you follow these steps to email us, this will make
sure your email was submitted properly and that you will get a response
to your question.
We are here to assist you. I encourage you to visit us at
www.att.com/wireless often to view your monthly account statements, make
payments and shop for new products and services. Thanks for choosing the
New AT&T as your wireless provider for many years. We greatly appreciate
the opportunity to serve you. Please let us know if we can assist you in
any other way, and thank you for choosing the new AT&T.
Sincerely,
Shavonne Lewis
AT&T
Online Customer Care Professional
Help AT&T improve our service to you! Please complete our short survey
about your e-mail Customer Service experience. Click on:
http://www.wireless.att.com/support...d=2&PollId=16&state=promptVote&id=laShavonneL
***6851945***
The information provided in this e-mail is intended for the view and use
of the authorized AT&T subscriber only. Content may not be shared or
relied upon by third parties. AT&T, at its sole discretion, reserves
the right to amend, modify or replace the written content of this
message to correct or update answers provided to Subscriber. No term of
Subscriber's Customer Service Agreement is altered, waived, or modified
by this message unless expressly agreed by an authorized AT&T
representative.
(c) 2007 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T
Intellectual Property and/or AT&T affiliated companies. All other marks
contained herein are the property of their respective owners.
Original Message Follows:
------------------------
Contact and Verification Information
First Name: *****
Last Name: ****
Wireless Number: **********
E-mail Address: *******************
Topic/Subtopic
Topic: I have another question about my phone
Subtopic: No subtopic 2 available
Additional Information
Q1:Enter the wireless number associated with the account you're
inquiring about
A1:**********
Q2:What is the make and model of the phone you're asking about?
A2:Apple iPhone 8 GB
Q3lease enter your phone question below:
A3:To whom it may concern:
I am planning on upgrading to the new 3G iphone on July 11. I know that
I qualify for the $200 price cut as a current iPhone customer. This is
great news, only I ask what evidence I will need to have with me on July
11 to certify myself as a genuine current iPhone user. Can't the store
access my account and see that I'm currently on the iPhone plan? I
probably won't have my iPhone on hand, so should I go to an AT&T store
rather than apple on the 11th so they can review the account? Please
get back to me as soon as possible so I can figure this out and know
what I need to bring with me and where I should go.
Your help is always appreciated.
Thanks,
****** ****
Dear Mr. ****,
Thank you for taking the time to e-mail the new AT&T in regards to
upgrading to the iPhone 3G device. I am able to help you with your
inquiry.
AT&T and Apple announced that the 3G iPhone will be available in the US
on July 11. 2008. 3G iPhone combines three products into one small,
lightweight device: a revolutionary mobile phone, a widescreen iPod, and
it puts the Internet in your pocket with the best email, web browsing,
search and Maps applications ever on a mobile phone.
There will be 2 3G devices available. The models available are the 8
gigabyte model will be $199 and the 16 gigabyte model will be $299.
The new version of the iPhone harnesses the power of AT&T's broad and
powerful 3G mobile broadband network, which offers 3G mobile phones
download speeds of up to 1.4 Mbps.
All 3G iPhone customers are required to have one of the new data plans
and qualifying voice plan. Customers intending to use the 3G iPhone for
access to corporate email, business applications or access to corporate
intranet are required to activate with Enterprise Data Plan for iPhone.
The 2G data rate plans will remain available for 2G devices until
further notice. Data pricing will be as follows:
Consumer Data Plan (must be added to qualified Voice plan):
$30 - Unlimited Data (Email/Web), includes Visual Voicemail
Enterprise Data Plan (must be added to qualified Voice plan):
$45 - Unlimited Data with personal and Corporate Email, Web, includes
Visual Voicemail
Upgrade eligibility will be determined based on standard upgrade
eligibility rules. Customers must be upgrade eligible to receive the
qualified upgrade pricing. However, not all customers will be qualified
upgrades. AT&T has not determined the price of the 3G device for
non-qualified upgrades. All customers will be required to sign a 2 year
agreement. When the 3G device launches, all active postpaid customers in
good standing with a 2G iPhone will be eligible to receive the qualified
upgrade pricing for a 3G device regardless of service tenure. You will
be billed a one time upgrade fee of $18.00.
You can find out more information at www.att.com/iPhone. You can also
locate this information at www.att.com/wireless and select iPhone 3G on
the right had side of webpage right below my shopping cart.
AT&T Company owned stores and Apple stores are the only sales channels
that will sell the 3G iPhone at launch. The 3G iPhone will not be
available at att.com, apple.com, and sales, Local Dealers, National
Retailers or National Dealers.
The link to our Store Locator is http://www.wireless.att.com/find-a-store/.
You can also access the store locator online at the AT&T website at
www.att.com/wireless by selecting the Find a Store link on the upper
right hand corner of the screen.
We appreciate your interest in the new 3G iPhone. Please be advised, a
store agent will be able to view your account information.
You can call customer service at 1-800-331-0500 or by sending us another
email via the contact link through your online account. To send your
request via email, please follow these steps:
1. Log in to your "My Wireless" page on att.com/wireless
2. Click on contact us, which is located by the search link on the top
right hand corner of page
3. Scroll down to bottom and select the link to email us.
4. Follow prompts to send us an email.
AT&T Online Customer Care is unable to assist with email requests unless
these requests are submitted via the My Wireless section of
ATT.com/wireless. If you follow these steps to email us, this will make
sure your email was submitted properly and that you will get a response
to your question.
We are here to assist you. I encourage you to visit us at
www.att.com/wireless often to view your monthly account statements, make
payments and shop for new products and services. Thanks for choosing the
New AT&T as your wireless provider for many years. We greatly appreciate
the opportunity to serve you. Please let us know if we can assist you in
any other way, and thank you for choosing the new AT&T.
Sincerely,
Shavonne Lewis
AT&T
Online Customer Care Professional
Help AT&T improve our service to you! Please complete our short survey
about your e-mail Customer Service experience. Click on:
http://www.wireless.att.com/support...d=2&PollId=16&state=promptVote&id=laShavonneL
***6851945***
The information provided in this e-mail is intended for the view and use
of the authorized AT&T subscriber only. Content may not be shared or
relied upon by third parties. AT&T, at its sole discretion, reserves
the right to amend, modify or replace the written content of this
message to correct or update answers provided to Subscriber. No term of
Subscriber's Customer Service Agreement is altered, waived, or modified
by this message unless expressly agreed by an authorized AT&T
representative.
(c) 2007 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T
Intellectual Property and/or AT&T affiliated companies. All other marks
contained herein are the property of their respective owners.
Original Message Follows:
------------------------
Contact and Verification Information
First Name: *****
Last Name: ****
Wireless Number: **********
E-mail Address: *******************
Topic/Subtopic
Topic: I have another question about my phone
Subtopic: No subtopic 2 available
Additional Information
Q1:Enter the wireless number associated with the account you're
inquiring about
A1:**********
Q2:What is the make and model of the phone you're asking about?
A2:Apple iPhone 8 GB
Q3
lease enter your phone question below: A3:To whom it may concern:
I am planning on upgrading to the new 3G iphone on July 11. I know that
I qualify for the $200 price cut as a current iPhone customer. This is
great news, only I ask what evidence I will need to have with me on July
11 to certify myself as a genuine current iPhone user. Can't the store
access my account and see that I'm currently on the iPhone plan? I
probably won't have my iPhone on hand, so should I go to an AT&T store
rather than apple on the 11th so they can review the account? Please
get back to me as soon as possible so I can figure this out and know
what I need to bring with me and where I should go.
Your help is always appreciated.
Thanks,
****** ****
