AT&T rep says he can't preorder iphone 4, to get an Andoid w/ Verizon or Sprint

Discussion in 'iPhone' started by mintirish, Jun 15, 2010.

  1. mintirish macrumors newbie

    Jun 15, 2010
    I wish I were making this up - chat transcript copied and pasted below (I cut out the header telling me I had to wait for the next available agent 25 times)

    You are now chatting with 'Rajaee H'
    Rajaee H: Welcome to AT&T Premier Support. How may I assist you today?
    Jim C: I would like to pre order an iphone 4
    Jim C: but I can't do it through the premier website
    Rajaee H: Mr. C, unfortunately, our systems are down.
    Rajaee H: Due to the high traffic volume on the site...
    Jim C: so you are saying I cannot pre order the iphone 4?
    Rajaee H: Unfortunately not, sir.
    Rajaee H: I do apologize for the inconvenience.
    Jim C: when can I preorder the phone?
    Jim C: and will I be able to receive it on the 24th?
    Rajaee H: I can provide you with two options, however...
    Rajaee H: You can try the site at a later time or visit an AT&T location to have your pre-order placed.
    Jim C: I can log in to the premier site
    Jim C: but no phones show up as available to me
    Rajaee H: Sorry, sir. That is due to the system updating itself.
    Jim C: how will I be able to place an order at the store if you can't even do it?
    Jim C: do they have access to different systems than you do?
    Rajaee H: We use different ordering systems, sir.
    Jim C: at this point I cannot go to the store before closing time
    Jim C: and I have wasted hours waiting for an agent in chat
    Jim C: and trying to call your phone number which is down
    Rajaee H: Once again, I apologize for the inconvenience.
    Jim C: this is very unsatisfactory
    Rajaee H: Sorry, sir. The whole situation should have been planned differently.
    Jim C: I don't understand why your company would plan a day for pre-orders of the phone and not have the capacity to handle demand
    Rajaee H: You are not the only one. Believe me...
    Jim C: especially after you have had problems before with all of the previous iphone launches
    Jim C: why should I not just go to Verizon and get a Droid?
    Rajaee H: The iPhone is awesome! Even if we fail to be at times...
    Jim C: I agree that the phone is awesome, but many of the new android phones are also awesome
    Jim C: and I can order them without all of these problems
    Rajaee H: I agree. I have Android, myself.
    Jim C: haha
    Jim C: so basically you are saying your company is worthless and I should just go get an Android phone?
    Rajaee H: I went into a store, handed over some money, and walked out with a new toy.
    Rajaee H: No, I wouldn't say worthless. Just adjusting...
    Jim C: Wow.
    Jim C: I guess if At&T says I can't order an iPhone and that the Android phones are awesome I should go get one
    Jim C: which Andrioid phone do you recommend?
    Rajaee H: On AT&T?
    Jim C: does AT&T carry android phones?
    Jim C: seems like Verizon and Sprint have the best phones to me
    Rajaee H: Yes. The Backflip.
    Rajaee H: That would be correct.
    Jim C: and since I can't order phones on AT&T it seems like I will have to go to Verizon or Sprint to get a new phone
    Rajaee H: Sorry to hear that...
    Jim C: thanks for your help I guess
    Rajaee H: Welcome to AT&T Premier Support. How may I assist you today?
    Rajaee H: Disregard...
    Rajaee H: Thank you for using AT&T Premier Support. We appreciate your business.
    Chat session has been terminated by the chat agent.
  2. quagmire macrumors 603


    Apr 19, 2004
    Why not try through Apple? AT&T's initial allocation is sold out anyway and Apple's ordering process is starting to work better.
  3. Mosco macrumors regular

    May 26, 2002
    Did you have to act so rude over a iphone pre-order?
  4. Icarus73 macrumors regular

    Nov 8, 2007

    back off, dude.
  5. Wingnut330 macrumors 6502a

    Jan 16, 2008
    Central Ohio - USA
    Seems like he was trying to help you IMO - you backed him into a corner.
  6. UnknownMacNoob macrumors member

    Jun 10, 2009
    How old are u for real? That was vey immature and childish. It's not his fault that things ended up poorly.
  7. saving107 macrumors 603


    Oct 14, 2007
    San Jose, Ca
    would it really be such a bad thing if you don't get an iPhone on June 24th?

    I love Apple products as much as the next guy, but geez, have some patience.
  8. labman macrumors 604


    Jun 9, 2009
    Mich near Detroit
    chill dude Apple been down all day as well. You going to call and harass there customer service as well. is it the end of the frickibng world if you get it the 25th or the 26th!

  9. Prolif1k macrumors 6502

    Apr 14, 2009
    This is pretty pathetic lol.

    On your part I mean.
  10. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    As frustrated as I have been today, I have to agree with others and say that you backed this guy into a corner for reasons beyond his control.

    ...but I know how frustrated you must feel, as well.
  11. Rooftop voter macrumors 6502a

    Jan 26, 2010
    I would have said, "Have fun with your new droid, later!"
  12. dmx macrumors 6502a

    Oct 25, 2008
    What do you expect him to do really? He can't magically fix all the problems...It seems like you poured all your anger out on him when none of it is his fault.
  13. Vertigo50 macrumors 65816


    Apr 11, 2007
    This guy has been getting pummeled all day and then you treat him like that? No wonder he was trying to get rid of you.

    What a douche.
  14. nospeed411 macrumors 6502a

    Jan 15, 2010
    east coast
    Hell I know an AT&T rep who has a back flip cause it's a free phone for him and he says it is the last phone anyone should buy it's complete crap.
  15. fuzion macrumors 6502

    Mar 15, 2010
  16. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
  17. toneloco2881 macrumors 6502

    Jan 23, 2005
    What a clown!

    And this is in reference to the OP.......
  18. toastedfroggy macrumors member

    Jun 9, 2010
    wow what a douche, the guy is trying to help you out and you were very rude to him. I can't stand customers like this
  19. Daiden macrumors 6502a


    Feb 25, 2007
    Chicago, IL
    A customer service representative isn't going to beg you to stay, if that's what you were expecting. If you want to leave, that's your choice.

    And AT&T does have some Android phones, and will have more soon.
  20. StuddedLeather macrumors 6502a

    Apr 20, 2009
    Brooklyn, NYC
    Seriously. It's not that serious to bash the rep.

    Worry about the Oil Spill this much.
  21. asleep macrumors 68040


    Sep 26, 2007
  22. dagomike macrumors 65816

    Jun 22, 2007
    Seriously if you throw a fit, they're going to try and make you happy. That's probably offering you a different phone since you're asking the impossible.
  23. magpie maniac macrumors 6502

    magpie maniac

    Aug 24, 2007
    No offense, but you sound like an ass. And you sort of baited the fellow, too.
  24. cocky jeremy macrumors 68040

    cocky jeremy

    Jul 12, 2008
    Columbus, OH
    If you work at AT&T, you deserve to be drilled like that. Good job.
  25. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Yes, I been crying over the oil spill all day :rolleyes:

Share This Page