I wish I were making this up - chat transcript copied and pasted below (I cut out the header telling me I had to wait for the next available agent 25 times) You are now chatting with 'Rajaee H' Rajaee H: Welcome to AT&T Premier Support. How may I assist you today? Jim C: I would like to pre order an iphone 4 Jim C: but I can't do it through the premier website Rajaee H: Mr. C, unfortunately, our systems are down. Rajaee H: Due to the high traffic volume on the site... Jim C: so you are saying I cannot pre order the iphone 4? Rajaee H: Unfortunately not, sir. Rajaee H: I do apologize for the inconvenience. Jim C: when can I preorder the phone? Jim C: and will I be able to receive it on the 24th? Rajaee H: I can provide you with two options, however... Rajaee H: You can try the site at a later time or visit an AT&T location to have your pre-order placed. Jim C: I can log in to the premier site Jim C: but no phones show up as available to me Rajaee H: Sorry, sir. That is due to the system updating itself. Jim C: how will I be able to place an order at the store if you can't even do it? Jim C: do they have access to different systems than you do? Rajaee H: We use different ordering systems, sir. Jim C: at this point I cannot go to the store before closing time Jim C: and I have wasted hours waiting for an agent in chat Jim C: and trying to call your phone number which is down Rajaee H: Once again, I apologize for the inconvenience. Jim C: this is very unsatisfactory Rajaee H: Sorry, sir. The whole situation should have been planned differently. Jim C: I don't understand why your company would plan a day for pre-orders of the phone and not have the capacity to handle demand Rajaee H: You are not the only one. Believe me... Jim C: especially after you have had problems before with all of the previous iphone launches Jim C: why should I not just go to Verizon and get a Droid? Rajaee H: The iPhone is awesome! Even if we fail to be at times... Jim C: I agree that the phone is awesome, but many of the new android phones are also awesome Jim C: and I can order them without all of these problems Rajaee H: I agree. I have Android, myself. Jim C: haha Jim C: so basically you are saying your company is worthless and I should just go get an Android phone? Rajaee H: I went into a store, handed over some money, and walked out with a new toy. Rajaee H: No, I wouldn't say worthless. Just adjusting... Jim C: Wow. Jim C: I guess if At&T says I can't order an iPhone and that the Android phones are awesome I should go get one Jim C: which Andrioid phone do you recommend? Rajaee H: On AT&T? Jim C: does AT&T carry android phones? Jim C: seems like Verizon and Sprint have the best phones to me Rajaee H: Yes. The Backflip. Rajaee H: That would be correct. Jim C: and since I can't order phones on AT&T it seems like I will have to go to Verizon or Sprint to get a new phone Rajaee H: Sorry to hear that... Jim C: thanks for your help I guess Rajaee H: Welcome to AT&T Premier Support. How may I assist you today? Rajaee H: Disregard... Rajaee H: Thank you for using AT&T Premier Support. We appreciate your business. Chat session has been terminated by the chat agent.