AT&T store is the only place that can access account notes?

Discussion in 'iPhone' started by U4icLab, Sep 20, 2013.

  1. U4icLab macrumors regular

    Joined:
    Sep 23, 2012
    Location:
    Northern Cal
    #1
    I'm just curious if only a rep at an ATT store can access notes made on the account. Would the carrier agents helping out at Apple stores during a launch be of any help to access info? Thanks! :)
     
  2. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #2
    Highly doubtful. If AT&T made some kind of special promise to you over the phone, you will A.) be lucky if they actually entered it into your account properly, and B.) need to deal with them directly. Their minions at Apple stores (I've never even heard of them or seen them in the very busy NYC stores) won't likely have access to notes in CSR records.
     
  3. arcdigital macrumors newbie

    Joined:
    Sep 16, 2012
    #3
    Anyone with access to OPUS should be able to view your account notes. The carrier agents should have access to OPUS where your notes would be. Not sure if Apple can view them as well though. I don't think Apple uses OPUS, I think they have their own custom integration.
     
  4. U4icLab thread starter macrumors regular

    Joined:
    Sep 23, 2012
    Location:
    Northern Cal
    #4
    Great! Thanks for the info.
     

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