AT&T Subscription Scam

Cynicalone

macrumors 68040
Original poster
Jul 9, 2008
3,209
0
Okie land
I received my AT&T Bill today and found subscription charges that I did not sign up for.

Screen Shot 2012-03-19 at 4.48.03 PM.png

I called AT&T and they admitted they knew about the problem. But didn't have a way to stop it from happening. They can remove the subscriptions and credit your account. But that is about it.

I had to talk to a supervisor to get my bill credited for the charges.

So for anyone on AT&T you might want to take a closer look at your AT&T bill. I have my account pretty damn secure and don't use my number for anything that would seem suspicious.
 

Trash Can

macrumors member
Jun 19, 2010
72
23
Las Vegas, NV
FWIW, VZW can put a block on all 3rd party "services" and their related (unauthorized) charges. I put one one my account as a precaution after reading about it here a month or so ago. I'm surprised AT&T can't do the same.
 

Cynicalone

macrumors 68040
Original poster
Jul 9, 2008
3,209
0
Okie land
FWIW, VZW can put a block on all 3rd party "services" and their related (unauthorized) charges. I put one one my account as a precaution after reading about it here a month or so ago. I'm surprised AT&T can't do the same.
Good point I think that is a parental control option. I will call them and try to put a purchase block on both my phone lines.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,976
3,413
Boston, MA
This happened to me a couple months back on one of the lines on our plan. I didn't catch it until I had paid for 2-3 months. ATT happily credited me the money and put a block on the line for such services for free. I have no use for any of those monthly texting services, EVER.
 

slick316

macrumors 6502
Sep 28, 2005
377
28
This happened to me twice already. The first time I just got a credit. When it happened again, they offered to put a "Purchase Blocker" on my account, essentially its a parental control feature and its free. We'll see how this works out but so far its been annoying to see these stupid charges on my account.
 

Cynicalone

macrumors 68040
Original poster
Jul 9, 2008
3,209
0
Okie land
I just got off the phone with AT&T and they where happy to put a purchase block on both my phone lines for free.

Hopefully this solves the problem.
 

old-wiz

macrumors G3
Mar 26, 2008
8,334
221
West Suburban Boston Ma
This happens until you tell the carrier to block 3rd party purchases. I think the rules should be changed to not allow them at all without vocal or written confirmation from the account owner. The carriers LOVE the 3rd party stuff cause they get a percentage of the amount, so there's not a lot of incentive for them to stop the practice.
 

rjohnstone

macrumors 68040
Dec 28, 2007
3,527
3,422
PHX, AZ.
Happened to both of my lines last year.
Use the parental block feature to make sure they can't do that crap again.
AT&T was cool and refunded the charges.
 

wbarkley

macrumors newbie
Mar 27, 2012
2
0
I just had ATT reverse around $80 on my ATT family plan of 5 lines. This is crazy. It should be illegal what these companies are doing. Definitely sign up for parental controls. Its free.