AT&T trade in AFTER getting iPhone via Apple?

grizzy

macrumors member
Original poster
Oct 23, 2012
94
20
Just took my old iphone 4 to the local ATT store and was told I can't use the $200 towards my bill. I can only use it for accessories or a new phone, which he said I already had, so only accessories.

I said that's not what the website says and now that I'm home I checked it. Here's a cut and paste from the "promo details":

Card may only be used toward purchases of AT&T products & services in AT&T owned retail stores, at att.com, or to pay wireless bill.

He went to the back to ask a manager and then said I could only put $40 of the $200 towards my bill, as that is only what my old iphone 4 is worth. I walked out as it's not the usual store I go to.

So, what is everyone's results with the trade in? Any advice? It clearly says I can use it for my bill.

Thanks!
 

joelb727

macrumors regular
Jul 18, 2008
142
3
Houston, TX
Yes… you can use it toward your bill. The att person was wrong. You could've even had them apply the $200 credit directly on your account instead of getting the card.
 

grizzy

macrumors member
Original poster
Oct 23, 2012
94
20
Is the $200 in the form of a pre-paid credit card?
They call it a promotion card:

http://www.att.com/shop/wireless/iphone-trade-in.html#fbid=MGniP7gkObV

Yes… you can use it toward your bill. The att person was wrong. You could've even had them apply the $200 credit directly on your account instead of getting the card.
That's what I thought but the dude wasn't budging. I was getting nowhere. Any insight how I use/apply the $200 card towards my bill?
 

TSKY74

macrumors regular
Apr 14, 2012
118
0
You can apply it to your bill. Log into your account and choose "make payment", then select "promotional card" as method of payment. I have a $200 credit on my account now. I did have problems registering a second card, as it kept pulling in he first card information every time I went to confirm.
 

rmhop81

macrumors 68020
Apr 4, 2005
2,249
103
Dallas, TX
Just took my old iphone 4 to the local ATT store and was told I can't use the $200 towards my bill. I can only use it for accessories or a new phone, which he said I already had, so only accessories.

I said that's not what the website says and now that I'm home I checked it. Here's a cut and paste from the "promo details":

Card may only be used toward purchases of AT&T products & services in AT&T owned retail stores, at att.com, or to pay wireless bill.

He went to the back to ask a manager and then said I could only put $40 of the $200 towards my bill, as that is only what my old iphone 4 is worth. I walked out as it's not the usual store I go to.

So, what is everyone's results with the trade in? Any advice? It clearly says I can use it for my bill.

Thanks!
i tired this yesterday....they were jerks and told me i had to order the phone from att only. they would not let me trade it in unless i ordered another phone. i already had my 6+....I even got the manager out there. Same thing.

I've seen people post on slickdeals.net about getting gift cards easily and it applying to their account.

I don't get it.
 

grizzy

macrumors member
Original poster
Oct 23, 2012
94
20
You can apply it to your bill. Log into your account and choose "make payment", then select "promotional card" as method of payment. I have a $200 credit on my account now. I did have problems registering a second card, as it kept pulling in he first card information every time I went to confirm.
Cool...thanks!

i tired this yesterday....they were jerks and told me i had to order the phone from att only. they would not let me trade it in unless i ordered another phone. i already had my 6+....I even got the manager out there. Same thing.

I've seen people post on slickdeals.net about getting gift cards easily and it applying to their account.

I don't get it.
Yeah.

I just got off the phone with ATT and the guy said I can 100% get $200 for my ip4, AND use it towards my bill. Said the guy at the store was definitely wrong.

I'll head to my usual store this afternoon and hope for the best. They really need to get on the same page!
 

grizzy

macrumors member
Original poster
Oct 23, 2012
94
20
Just an FYI update in case anyone else encounters a problem.

Went to another AT&T store but didn't have enough time to wait around (they were packed...30-45min wait).

Anyway, talked to the manager and she said I ABSOLUTELY will get $200 for my old ip4, and I can DEFINITELY use it towards my bill.

What butt heads at that other store!!!
 

Hudsonshero

macrumors newbie
Sep 22, 2014
2
0
I purchased my 6+ on apple.com and received my $200 for my iPhone 4. Took it to my local at&t and they credited my account towards my bill. No questions.
 

DancyMunchkin

macrumors member
Mar 19, 2014
78
2
I purchased my 6+ on apple.com and received my $200 for my iPhone 4. Took it to my local at&t and they credited my account towards my bill. No questions.
Received my iPhone6 from Apple on Thursday and traded in my 32 gig iPhone5s at an ATT store this morning for $300, credited to my monthly bill. I checked buybackworld beforehand, they were offering $245.
 
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