Hi guys, I was trying to unlock and was denied and I want to know if it's a mistake or the customer service rep was really right. The device I want to unlock is the iPhone 5S that is replaced by the 6+. I got the 5S with a two year contract in the past but only used it for 1 year and did a "cross upgrade" to get the iPhone 6+. So now I can't unlock the 5S? Sorry it's a bit confusing.