(AT&T) Unlock question 911

[Prissy]

Hi guys, I was trying to unlock and was denied and I want to know if it's a mistake or the customer service rep was really right.

The device I want to unlock is the iPhone 5S that is replaced by the 6+. I got the 5S with a two year contract in the past but only used it for 1 year and did a "cross upgrade" to get the iPhone 6+.

So now I can't unlock the 5S?

Sorry it's a bit confusing.

 

[Applejuiced]

Hi guys, I was trying to unlock and was denied and I want to know if it's a mistake or the customer service rep was really right.

The device I want to unlock is the iPhone 5S that is replaced by the 6+. I got the 5S with a two year contract in the past but only used it for 1 year and did a "cross upgrade" to get the iPhone 6+.

So now I can't unlock the 5S?

Sorry it's a bit confusing.

No.
The 5S is still under contract on your line.
Just because you are using another lines updated phone doesn't mean your 2 year obligation to your main line is void or over.
Its pretty simple.
You gotta wait till your lines 2 year contract is fulfilled to unlock that 5S that is bought under contract with your phone number.
This 6 Plus is under contract with that other line that upgraded and that other line now has a 2 year contract even though you are using that phone on your line now.

 

[Chatter]

Hi guys, I was trying to unlock and was denied and I want to know if it's a mistake or the customer service rep was really right.

The device I want to unlock is the iPhone 5S that is replaced by the 6+. I got the 5S with a two year contract in the past but only used it for 1 year and did a "cross upgrade" to get the iPhone 6+.

So now I can't unlock the 5S?

Sorry it's a bit confusing.

Applejuice is correct. ATT sucks. Call them and ask them IF you paid off the 5S, will they unlock it? I doubt it but hope for the best. You might just be better off selling it as "ATT locked" online and let someone else on ATT buy it.

 

[wesselya]

I hate paying for stuff that's free but worst case scenario just pay $40 and get swiftunlock to do it for you.

One think I hate doing MORE than paying for stuff that's free is begging ATT to do something for me.


They make something simple complex. They do not think outside the box when it comes to unlocking.

That's what keeps swift unlock in business


I don't not work for SWIFT BTW . I have just had 20 phones unlocked with him. Most of them were when it cost $2. I did have 1 unlocked at $45

 

[Prissy]

No.
The 5S is still under contract on your line.
Just because you are using another lines updated phone doesn't mean your 2 year obligation to your main line is void or over.
Its pretty simple.
You gotta wait till your lines 2 year contract is fulfilled to unlock that 5S that is bought under contract with your phone number.
This 6 Plus is under contract with that other line that upgraded and that other line now has a 2 year contract even though you are using that phone on your line now.

Applejuice is correct. ATT sucks. Call them and ask them IF you paid off the 5S, will they unlock it? I doubt it but hope for the best. You might just be better off selling it as "ATT locked" online and let someone else on ATT buy it.

I hate paying for stuff that's free but worst case scenario just pay $40 and get swiftunlock to do it for you.

One think I hate doing MORE than paying for stuff that's free is begging ATT to do something for me.


They make something simple complex. They do not think outside the box when it comes to unlocking.

That's what keeps swift unlock in business


I don't not work for SWIFT BTW . I have just had 20 phones unlocked with him. Most of them were when it cost $2. I did have 1 unlocked at $45

Thanks guys for the fast answers. Ya it does suck :/
I guess I am going to sell the 5S as locked.
Thanks for calling out swiftunlock. I am going to use that maybe. But it says: This service DOES NOT SUPPORT lost/stolen/unpaid/ in contract iphones. Success rate is 40% with this service.

 

[karin037]

At&t unlocked my 5s. I waited 14 days from when I received my iPhone 6 plus. I filled out At&t's unlock request form online. They approved the unlock. I had tried prior to the 14 days, and I was denied. You have to have the new phone for 14 days. After that, your request should be approved.

 

[Applejuiced]

At&t unlocked my 5s. I waited 14 days from when I received my iPhone 6 plus. I filled out At&t's unlock request form online. They approved the unlock. I had tried prior to the 14 days, and I was denied. You have to have the new phone for 14 days. After that, your request should be approved.

Did you not read anything above?
He did an upgrade swap and used another lines upgrade to get the iphone 6.
His 5S contract hasn't expired yet and is not eligible to be unlocked.

 

[ShaolinSteez]

At&t unlocked my 5s. I waited 14 days from when I received my iPhone 6 plus. I filled out At&t's unlock request form online. They approved the unlock. I had tried prior to the 14 days, and I was denied. You have to have the new phone for 14 days. After that, your request should be approved.

As long as you're continuing your contract with the new phone, they will unlock your 5s.

Edit: nvm, didn't see that the OP used another line to upgrade.

 

[eagleglen]

At&t unlocked my 5s. I waited 14 days from when I received my iPhone 6 plus. I filled out At&t's unlock request form online. They approved the unlock. I had tried prior to the 14 days, and I was denied. You have to have the new phone for 14 days. After that, your request should be approved.

I know your situation was different from the OP, but how long after you submitted the request, the second time, did it take ATT to confirm you were unlocked?

 

[karin037]

It took less than 24 hours.

 

[libu]

Hi guys, I was trying to unlock and was denied and I want to know if it's a mistake or the customer service rep was really right.

The device I want to unlock is the iPhone 5S that is replaced by the 6+. I got the 5S with a two year contract in the past but only used it for 1 year and did a "cross upgrade" to get the iPhone 6+.

So now I can't unlock the 5S?

Sorry it's a bit confusing.

If willing to pay and AT&T not willing to accomodate, AT&T iPhone unlocks can be done for $40 from an unlock service like http://www.iphoneunlockguys.com or http://www.swiftunlocks.com