AT&T Upgrade Eligibility Reversal/Reset

Discussion in 'iPhone' started by SteefJop, Nov 8, 2012.

  1. SteefJop macrumors newbie

    Joined:
    Nov 8, 2012
    #1
    I recently returned my iPhone 5 to the Apple Store Online. How long does it normally take for my AT&T upgrade eligibility to be reversed? Is there anything I can do to expedite the process?
     
  2. jz7410 macrumors member

    Joined:
    Nov 1, 2007
    #2
    oh boy you r in for a treat. I returned mine 2 fridays ago to the apple store, waited until friday night checked my upgrade and it still hadnt reversed. call att told me i could go to a store and it would be reversed today or they would process it and it would take 48-72 hours, anyway they didnt process my claim until monday, didnt update by weds which is when it should have. Found the phone in stock that i wanted thurs and my upgrade date still wasnt fixed. After an hour at att store & att on the phone i finally got them to ok my upgrade... major headache
     
  3. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #3
    Yikes to jz7410. Assuming this is your first or second reversal, it is supposed to take at least 24 hours from a third party (but it won't surprise me if it takes longer). What I don't know is when the clock starts if you had to ship the phone back. You can call AT&T and get more information or a possible adjustment.
     
  4. ScottJ macrumors regular

    Joined:
    Mar 23, 2011
    Location:
    SoCal
    #4
    A couple of weeks ago I returned my iPhone 5 to a retail Apple Store. I had AT&T Customer Service online as I did the return and the upgrade eligibility reset as I waited.
     
  5. jumperdono macrumors newbie

    Joined:
    Nov 8, 2012
    #5
    Assuming this is your first or second reversal[​IMG]
     
  6. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #6
    I returned my iPhone 5 and went to AT&T afterwards. 15 minutes later, my account was reset.
     

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