AT&T users: success in lowering monthly bill when contract expires?

Discussion in 'iPhone' started by unlimitedx, Jan 16, 2012.

  1. unlimitedx macrumors 6502a

    Joined:
    Jun 15, 2010
    #1
    hey guys, my contract with at&t is going to end soon. has anyone encountered situations where at&t lowered future billing rates (permanently rather than X months) to try to retain you? i have 4 lines and 3 lines are expiring next month. the 4th line is expiring at the end of the year.
     
  2. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
  3. Tortri macrumors 6502a

    Tortri

    Joined:
    Aug 30, 2010
    #3
    This works with Comcast, call them up and tell them you're thinking about changing to a different phone provider because their price are too high, then ask if they could lower the price so they can keep you as a customer.

    Works with comcast all the time, might work with ATT.


    edit: This is of course a temporary thing but try to see if they'll do it for your whole contract time then repeat process next contract.
     
  4. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #4
    Tell them you're considering switching to Sprint because of the unlimited data while you're at it for two reasons:

    They will lower/give you a discount to keep you
    They will see that more customers want unlimited data plans.
     
  5. Thedeathbear macrumors 6502a

    Joined:
    Apr 18, 2010
    #5
    They know customers want them. They never want to offer them again.
     
  6. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #6
    The only thing they will do is allow you to switch to no longer plans or features.

    I was able to switch to a 300 minute plan with roll over (29.99 and has 500 n&w and unlimited M2M) and the $10 - 1000 text feature plan for being out of contract. Combined with my existing unlimited data it made a fairly nice plan, consider I don't talk much.

    Got my bill down to $61 / month after taxes and FAN discount which works for me.
     
  7. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #7
    Well, it'll be hard for them to deal with that when customers start threatening to switch to Sprint.
     
  8. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    It depends on who you talk to. If you get a good and helpfull customer rep you might get lucky.
    Most wont do it and will just help you choosing a lower/cheaper plan.
    Dont count on AT&T giving stuff for free.
     
  9. unlimitedx thread starter macrumors 6502a

    Joined:
    Jun 15, 2010
    #10
    thanks.. i'm already on the cheapest plan possible
     
  10. cyks macrumors 68020

    cyks

    Joined:
    Jul 24, 2002
    Location:
    Westchester County, NY
    #11
    The only thing they've ever given me is more rollover minutes... even though I already have more than I'll ever need.
     
  11. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #12
  12. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #13
    the most they will do is maybe give you a 20-22 percent discount. which is basically the same everyone gets who has a FAN acccount/employee discounts. IF you don't have that already of course. Past that I have no idea
     
  13. svenn macrumors 6502

    Joined:
    Aug 11, 2010
    #14
    How did you get this? Did you say you wanted to leave ATT?
     
  14. blevins321 macrumors 68030

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    Dec 24, 2010
    Location:
    Winnipeg, MB
    #15
    Till Sprint jumps on the bandwagon and discontinues unlimited data too.
     
  15. Stewie macrumors 6502

    Stewie

    Joined:
    Jan 6, 2004
    Location:
    Austin
    #16
    No one with any sense would switch to sprint. Their 3G speeds are a joke and will regret every day you switch to them.

    Unless you don't spend much time on the interwebs...
     
  16. jeremyshaw macrumors 6502

    Joined:
    Oct 29, 2011
    #17
    Their 4G WiMax speeds are a joke, too, but that's another arguement for someplace else :p
     
  17. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #18
    Yea I asked to speak with retentions.
     
  18. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #19
    They won't at least not at the moment. Have you seen the latest Sprint commercials? Unlimited data is by far their biggest selling point.

    ----------

    Do you have any studies or anything showing the disparity between their 3G/4G speeds and other corporations?
     
  19. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #20
    Sprint iPhones speeds slower than Verizon CDMA speeds.
    http://iphone.appleinsider.com/arti..._us_mobile_data_att_vs_sprint_vs_verizon.html
     
  20. eric/ Guest

    eric/

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    Sep 19, 2011
    Location:
    Ohio, United States
    #21
  21. Stewie, Jan 19, 2012
    Last edited: Jan 19, 2012

    Stewie macrumors 6502

    Stewie

    Joined:
    Jan 6, 2004
    Location:
    Austin
    #22

    That and the 3G network that both sprint and verizon use is slow. The technology they use isn't capable of fast data speeds. I have used both and have experienced it first hand.
     
  22. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #23
    Well, you have to look at it comparatively as well. Cell phone data in my opinion is still in it's infancy. So I'm ok with accepting slower speeds while the companies develop and roll out new technology as they can.

    But I dislike limiting data consumption. It destroys internet businesses like Netflix, who are data heavy. I consider data to be a utility.
     

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