in the email i think they are just telling you about their case and inquiring you to wait for 14 days! so my advice is to wait till 14 days and then do something!
Yea its the request email, but from what i read some ppl get the unlock without having the second email about plugging to itunes!
So i kinda dont want to wait and the second email will never come, but the unlock is already in apple server if u know what i mean. And plus the ppl that never got the second email got their iphones unlock without knowing.