AT&T wont let me get rid of my 18 dollar upgrade fee

Discussion in 'iPhone' started by michael31986, Aug 4, 2008.

  1. michael31986 macrumors 68040

    Jul 11, 2008
    i called and even email them complaining about it, but both email and phone representatives say its something that would have had to been waived when i signed the agreement and also is something that they charge for all upgrades.

    idk what to do. i know some of you had it waived and i also waited till i got my bill just so i could call them.

    I think if i threaten to leave and pay the cancelling fee they would waive it just to keep me.

    also they said there is no discount for the iphone, but yet my bill has a discount on it, so maybe there confusing it with the old iphone that had no discount availability. thanks!
  2. jvanlee1 macrumors member

    Jul 7, 2007
    No, they would probably be glad to be rid of you. You DID upgrade, why don't you want to pay the fee?
  3. aphexii macrumors 6502

    Feb 22, 2006
  4. michael31986 thread starter macrumors 68040

    Jul 11, 2008
    they would not want to be glad to get rid of me. for 18 bucks that would be stupid for them since my bill is 100 a month.

    ALSO look for the thread on how everyone who called got it removed what am i doing wrong?
    i didn't even threaten them i asked nicely
  5. TonyMil macrumors member

    Jul 21, 2008
    Maybe it's just me but I don't see what the problem is.
    I'm not trying to mock you here, but wtf? Really, help me understand what it's an issue to pay the upgrade fee.
  6. michael31986 thread starter macrumors 68040

    Jul 11, 2008
    there are people on here who were able to get out of it. i just want to know how they did it.

    and 18 may not seem like a lot for you, but its stupid to charge 18 dollars for upgrade. no other carrier does when i upgraded.
  7. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    so let me see if understand....

    you agreed to pay the 18 when you upgraded to an iphone right?

    then you see SOME were able to have it waived

    therefore you feel you deserve to have it waived and find out att wont let you

    and then you whine about it on the forums. seriously grow up and realize that you AGREED to the upgrade fee when you got the iphone.

    i mean why would they have an upgrade if people can have it waived? how would that benefit att again? i bet the ones that have it waived are those with specific FAN agreements saying that upgrade fees may be waived

    i swear some people and their entitlement issues:rolleyes:
  8. Le Big Mac macrumors 68030

    Le Big Mac

    Jan 7, 2003
    Washington, DC
    You are right on one point:

    It is cheezy for ATT to charge an upgrade fee when you're already buying a phone and signing a contract. It's just as bad as paying to check a bag or pay for pretzels on an airplane. Corporate america sucks in this regard.

    But you agreed to pay it, so flame on!
  9. TonyMil macrumors member

    Jul 21, 2008
    Did you get the discounted price or did you have to pay the full price?
  10. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    i mean i have to pay a 36 dollar activation fee which i think sucks but what can you do:cool:

    its not the end of the world
  11. aneftp macrumors 601

    Jul 28, 2007
    Just another way for cell phone carriers to collect more revenue. It's crazy, I was told I could get the "activation" charge waived from one line but they would not waive the "upgrade" fee.

    It's like follow the leader. If one phone company does it and the rest join, than the fees are permanent. Customers vote with their pocketbook. If you don't like it, go to another carrier. I do not like it myself. The money is not an issue but if I go to Tmobile/Verizon/Sprint, they all do the same thing.

    Look at ticketmaster how they charge you extra when you order online when it really saves them money instead of having you going to the boxoffice to meet a real person.
  12. michael31986 thread starter macrumors 68040

    Jul 11, 2008
    I got it subsidized. I'm not whining just sayig everyone else had there's waived idk how they did it
  13. TonyMil macrumors member

    Jul 21, 2008
    Some of the success stories I have seen are:
    Customer has a FAN account and is not supposed to be charged upgrade fee.
    Was a day one customer and got it waived due to activation problems.
    Bought multiple iPhones on a family plan.

    How long have you been with AT&T and how many times have you upgraded?
    If you have a four year history with no upgrades point that out to the CSR and they may be willing to waive the fee because you are a "loyal customer."
  14. michael31986 thread starter macrumors 68040

    Jul 11, 2008
  15. TonyMil macrumors member

    Jul 21, 2008
    So call back and point that out. Some FAN discounts waive the upgrade fee and some don't. Mine doesn't.

    AT&T closes call centers at 7pm Eastern on Saturdays. Use that to your advantage. Call in a few minutes before hand and somebody that wants to get off on time may not wish to get into a drawn out conversation and just waive the fee.
  16. DiamondMac macrumors 68040


    Aug 11, 2006
    Washington, D.C.
    I am amazed at it as well

    To hear some people claim that they won't pay for it and act like it is some pride issue is absurd

    It is $18 and it was never promised to you for free (for those that were promised it for free and were charged, I am NOT talking about you)
  17. Heavenkittykat macrumors regular

    Jan 6, 2008
    The people who got their activation fee waived are those who have FAN discount in their accounts like I do. If you don't have FAN discount you can't have your activation fee waived it's almost silly to be even asking for it. Also, you do get charged activation fee EVERYTIME you upgrade and in EVERY network.
  18. StingerT125 macrumors 6502a


    Jun 3, 2008
    Dutchess County New York
    I am a new customer and do not have a FAN discount. I called them up and asked them to remove my activation fee ($36.00) and they did.
  19. someguy7014 macrumors member

    Jun 29, 2008
    pay the 18 dollars

    how cheap are you

    if your buying an iphone you can obviously afford it
  20. MasonMI macrumors regular

    Oct 27, 2007
    I asked this morning and AT&T basically told me thats the fee for upgrading and i asked nicely i've also read on some threads were people were able to call in and just have the 18.00 fee waived with no problems whatsoever, i dunno if these people who got their fee waived got irate with the AT&T reps and they caved in and just waived the fee or did they threaten to cancel your service? and i'm not being cheap about its just the principle of the fee if others can have it waived why cant they just do it for everyone or not even charge such a fee.
  21. ttech10 macrumors 6502

    May 16, 2008
    It sounds like you're whining. I had to pay the $18 but I'm not complaining on message boards about it. At least you didn't have to pay $36.

    Also your message:
    Others but not EVERYONE. Who's to say they didn't have problems or just got someone that didn't know the rules so they let those people get it back. That's like saying just because other people get those really close parking spots with blue signs, why don't I get to park there!? Some people get things, others don't. Get over it.
  22. billyripkin macrumors 6502


    Jun 28, 2007
    Don't feel bad. I called in and used the old FAN discount option to get it taken off with no luck then called back and just complained about the 6 hours it took on launch day to get my phone activated with still no luck. Sometimes you just have to suck it up and pay stupid fees.
  23. emr25 macrumors member

    Jul 10, 2008

    I called this morning (AT&T 611) and said I had been told my FAN account allowed for activation fees to be waived (I am a new customer, so $36 fee here). The guy I was talking to looked up my account, and said it did not offer to waive activation fees. I kept persistent and said this is what the guy at the AT&T store had told me. He checked again, this time for any notes on my account from the store. Still no luck. He said I could go back to the store and talk to them, but I didn't feel like this was necessary. I asked if there was anything he could do, since I was told the fee would be waived, and he checked again, but still said no go. I then changed my tone of voice a little, I was still very polite, but also a little more stern. I said I just cancelled my Sprint account early and paid the fees, and would be spending $2000 with AT&T over the next years, and asked again if there was anything he could do. He then sounded a little irritated, but waived the fee and went into a long speech about my specific FAN account and how it does not waive activation fees.

    So in the end, the $36 was waived, but I think this is a very case specific topic, and there is really no general procedure to follow. It depends on who you are talking to, what kind of mood they are in, and how you word your requests and change your voice tones. Being rude, however, is not the answer.
  24. mb2008 macrumors regular

    Jun 15, 2008
    thread hijack -

    Did anyone else not get charged the $18? I am a long-time AT&T customer and bought the 3G (still have old iphone, deactivated) at the Apple store. Received my first bill, extra ten dollars for data plan (with another $2+ in fees/taxes :mad:) but no upgrade fee at all. :p
  25. alphaod macrumors Core


    Feb 9, 2008
    Man my bill is $140 a month; they charge me upgrade fees too, but of course I buy unlocked phones, but they wouldn't even waive a freakin' SMS I accidentally sent!

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