I don't know what's going on in their executives' mind. I mean, sure, a business is always looking for profit, but a good business should have done it in a way where the customers would love to give them their money. Like Apple, I have countless Apple products - that includes 3 top of the line Macs, iPads, about 6 iPods (most of them were gifts, however) Apple TV, TC, and others and etc. I spent tons of money on Apple but I'm not regretting it. Whereas ATT, I have a very strong feel about not giving them A PENNY, and this is bad. Here is why. First of all, it cost me about 120 per month, just to have an iPhone and a normal phone on the plan. 450 min sharing, and over all I have about nearly 4k rollovers. Unlimited text and the worthless unlimited data (since you really getting only 3Gbs and after that, your internet is unusable. After the pricing, it's their abusive policies. I can't use FaceTime over the cellular? I can't let my Laptop to borrow that data I purchased? give me a break. So you're saying that I can buy a house but to live in there I have to pay rent per month? or is it more like, I can buy a TV to have it set up in my living room, but if I want to move it to my bedroom, I have to pay the hotspot fee too? I couldn't lololololololol more. Sure, you can limit it on those who are on the grandfathered plans, and throttles them down when they reach 3Gbs of data, but having it limited to only Mobile Share/hotspot subscribers is a ****ed up policy, you will get sued. That brings us to the 3Gb data throttling cap. So I signed my 2 year contract and I renew it every year if not every other year. I honor my contract by paying this f..king expensive bill every month, and I expect you to honor what you advertised, that is truly unlimited datas. I couldn't care less about all those hidden policy in the contract. Yes, I know in the business world, that's how you do business, but in reality, nobody reads contract when signing a phone, a software, and etc. If you put by signing this contract you agree to be our slave forever in the contract, does it make it legal? no. I remember it was when ATT announced that FaceTime will be available to MobileShare users only, I filed a complaint with the FCC against them. Weeks later, I got a call from ATT. The guy basically said, to avoid throttling, you need to go to the 3Gb per month plan, it cost the same on your end and you just pay 15 more if you ever reach that limit, you never have to worried about throttling anymore. He spent a good 30 min. trying to convince me to switch right there. When I mentioned about FaceTime, which was the REAL ISSUE THAT I COMPLAINT ABOUT, he briefly said will you can use it if you're on Mobile Share. And then, literally, he went, "Again, I am just calling to let you know we did received your complaint with FCC and we appreciate your feedback" and he hung up. trolled, huh? Yesterday, I called ATT regarding the new upgrade eligibility, I asked why I was able to upgrade every year without the early upgrade fee, but this year I am looking at 450 for an upgrade? the lady said, "well you shouldn't be able to get new iphone every year, now I don't even wanna ask why would the previous sales people did that for you." LOL, excuse me? I told her, I don't get when she meant by did that for me, because I've ordered all my iPhones on Apple's website. Clearly, ATT doesn't know how to do business. I'd rather go with Verizon once I finish my contract, and hopefully I get more respect there. I don't usually care for the money, as long as I get the quality of what I am paying for, and sure, I do get good service qualities (besides the limitations such as throttling and FaceTime), but you and your sales team makes me feel sick and makes me feel like your bitch. You're not making businesses with me, you're taking advantages of me. You're abusing me. **** you att.