I preordered my ATT iPhone 6 plus and picked it up at apple store since day 1 (9/19), after couple days use(within 14 days return period), I decided to swap my plus to regular iPhone 6 simply because it's too big for me, which Apple did exchange for me, I got a new silver/white iPhone 6, it's beautiful phone I like it so much, it came with additional 14 days return exchange period, according to Apple's receipt.
However for some reason I can't use white phone at work, so 2 days later after I got the white iPhone 6, I went back to apple store again trying to get a black one ip6, during the process Apple told me that I need to pay full price for the exchange, because it exceeded the 14 days ATT's return and exchange period, despite my white iPhone 6 still has almost 2 weeks Apple's return exchange window.
... it's so frustrated.
How come that happened? Apple never ever told me that ATT's 14 days, instead they just comforted me by saying" if you are not happy with you new regular iPhone 6, you got 14 days to return it or exchange, never mentioned that ATT's has it's own 14 day policy and Apple can't override ATT's.... What am I supposed to do now? .......
Thanks.
Kevin
However for some reason I can't use white phone at work, so 2 days later after I got the white iPhone 6, I went back to apple store again trying to get a black one ip6, during the process Apple told me that I need to pay full price for the exchange, because it exceeded the 14 days ATT's return and exchange period, despite my white iPhone 6 still has almost 2 weeks Apple's return exchange window.
How come that happened? Apple never ever told me that ATT's 14 days, instead they just comforted me by saying" if you are not happy with you new regular iPhone 6, you got 14 days to return it or exchange, never mentioned that ATT's has it's own 14 day policy and Apple can't override ATT's.... What am I supposed to do now? .......
Thanks.
Kevin