ATT iPhone 5s / Apple Store Help

Discussion in 'iPhone' started by jehartley, Oct 9, 2013.

  1. jehartley macrumors member

    Joined:
    Sep 30, 2012
    #1
    Hello, All.

    Quick question. AT&T is where I bought my phone on launch day. They have return/exchange period of only 14 days, but Apple has a 30 day. Since I am past my 14 day at AT&T, would Apple honor a return/exchange being that it is under the 30 day period?
     
  2. thenumbersrbad macrumors 6502

    thenumbersrbad

    Joined:
    Jul 9, 2008
    #2
    my first guess would be no

    basically my guess is since it didn't come from Apple's stock they can't take it back as a return. kind of like buying something at target and then trying to return it to walmart
     
  3. GlenK macrumors 6502a

    GlenK

    Joined:
    Aug 1, 2013
    Location:
    St. Augustine, FL
    #3
    I bought my 5S from an AT&T store and had some issues with it. They told me at AT&T that Apple did not allow them to replace phones and to go to the Apple store.
    I did and after running diagnostics on it Apple did replace it with a new 5S.
    But it was only a week old.
     
  4. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #4
    No. This is why many purchase their phones through Apple to get the 30 day return policy. Carriers, except in California I've read, have a 14 day return, so you are out of luck.
     

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