Alright, so like many of you, I ordered my iPhone 4S back on launch day last October. I've been happy with it but I knew once the iPhone5 leaks started coming out, that I would be upgrading to the new one. My upgrade eligibility was recently changed to early upgrade meaning I pay the 250 on top of the phone price. Unfortunately, money has been really tight for me and just by selling the phone itself on craigslist, I would only have enough to buy the new iphone 5 with the same 64 gigs of space (I really can't see myself with anything lower) Anyways, heres what I did: I called ATT and explained to the rep that i've been a loyal customer since 1998 and that I am on a family plan and that I spend over 100 a month yada yada He said he couldn't do anything. AT this point, I told him to transfer me to cancellations. ( I didn't expect cancellations to do anything but I thought it would be worth a shot) The cancellations department is actually called the "customer relations" department. I got a very friendly guy on the phone who clearly was invested in trying to keep me as a customer. He ended up doing the following for me: Putting me on a lower voice plan that is ONLY offered from his department (450 anytime with primary line costing 40 and each additional 10 dollars with up to 4 additional lines) that is 10 dollars cheaper than the plan im on now which is 550 anytime and 50 dollars a month. (Since I don't use voice much anyways, this was an even better plan for my needs) So I ended up breaking even and i'm going to use that 10 dollars im saving and just add a new line to my account when the new iphone goes on sale and then have that phone assigned to my number and have a "dummy phone" attached to that line. And as a bonus, the awesome guy hooked me up with 4000 free rollover minutes and free texting for 6 months as well as a small account credit for my inconvenience. TLDR : I wasn't really expecting ATT to bump my eligibility date since I hadn't finished fulfilling my 2 year contract but they hooked me up with a way to avoid paying the 250 I otherwise would have had to pay and now I am VERY happy So call and ask to be transfered to the customer relations department, they just may help you out like they did with me!