This frustrates me to say the least. I normally use around 1.5 gb a month, but don't like the burden of knowing they could throttle me if I use a lot one month. What gets me the most is that they do this at 3gb when Verizon is offering a plan for 4gb for $30. How can they consider their plan unlimited when they are throttling at an amount less than what is offered by a competitor. If Verizon is offering 4gb, than unlimited should at least be double that. I don't go for the argument that throttling isn't the same as cutting your internet, if it's so slow that it's worthless than it's the same as cutting to me... Please wait for a site operator to respond. You are now chatting with 'Shakella' Shakella: Hello Mr. Baker, I will be more than happy to assist you today by helping you with your unlimited messaging questions. It's my priority to resolve your issues today and to also respond to any other questions you may have. As a valued customer, I will review your account to ensure that you have the best value for your money. Mark: Hi, I got a notice that my data will be throttled because I reached 3 gb this month Mark: I have unlimited, and I know that verizon sells a plan right now for 4gb for $30 a month Mark: I understand that unlimited isn't truly unlimited according to ATT but 3gb isn't really that high when it comes to photo stream, itunes cloud/match, etc. Mark: I could understand throttling if someone is hitting 20 gb or more, but 3gb is not unlimited Mark: especially when Verizon is offering 4gb for $30. Wouldn't you think that I should at least be able to get 4gb, 5gb, or more, considering it's "unlimited"? Shakella: Since you have a 3G or 4G smartphone with our unlimited data plan, You will see speeds reduced if you use 3GB of data or more in a billing cycle. Speeds will return to normal at the start of the next billing cycle. For context, less than 5% of smartphone customers use more than 3GB per month. Shakella: Are you still with me? Mark: If the "limit" on an "unlimited" plan can't be changed, then I'll have to take my business to Verizon. I stuck with you guys with inconsistent reception because the ATT sales guy convinced me that by being "grandfathered into the unlimited plan was a huge benefit and I wouldn't be harassed like this Mark: W/ Verizon it's not unlimited but at least I know I can get 4gb without getting throttled Shakella: I do apologize for the inconvenience, However when you have unlimited data and reach the 3gb that is when your speed slow down. Mark: Hence, I don't really have unlimited. I understand you guys have fine print, but that's just ridiculous. I know you are caught in the middle and don't make the decisions but as you can imagine it's really frustrating Shakella: Yes I do understand how frustrating this can be Mr. Baker. Shakella: Thank you, Is there anything else I may assist you with today? Mark: Is there nothing that can be done to make sure I'm not throttled? If not, there is nothing else, and I'm going to share this chat message on the internet Shakella: No there is nothing we can do about data being throttled. Mark: Thank you Shakella: You are more than welcome, have a nice day! I took out last names and a couple of lines where she asked for my ss#, but other than that it's unchanged.