ATT Unlocking question, they said I need to insert non-att sim card then restore?

Discussion in 'iPhone' started by bobright, Sep 19, 2012.

  1. bobright, Sep 19, 2012
    Last edited: Sep 19, 2012

    bobright macrumors 601

    Joined:
    Jun 29, 2010
    #1
    So I just got off the phone with AT&T and they granted my unlock on my 4s also received a confirmation email on how to do it.

    Now this lady said for me to unlock the phone I have to remove the ATT sim card and insert another carriers sim card in, and then restore in order to unlock. Is this really needed why would I need to insert another carriers sim to unlock it?

    It's weird to because in the instructions that were sent out to me via my email it says nothing about inserting a different sim it simply says to back up and restore, and after that it will be unlocked.

    So basically could I unlock with or without a sim card inserted? If I do it now would my 4s not work (my iPhone 5 wont be here till Friday)? I'm selling my phone on ebay and don't have another carriers sim so I'm a little confused...told the rep I'll contact them back if I run into any problems.
     
  2. wknapp0924 macrumors 6502

    Joined:
    Sep 14, 2012
    Location:
    Honolulu, HI
    #2
    All I did was restore the phone like it said to do, with my current sim in and it said your Iphone is now unlocked.

    I think she just meant a different sim needs to be put in to activate on different carrier, they told me same thing.
     
  3. dndandrea macrumors 6502

    Joined:
    Feb 10, 2010
    #3
    How did you manage to get your phone unlocked over the phone? I called to do this and they said they don't do it over the phone and gave me the website to do it. Told me to go to att.com/deviceunlock which takes 5-7 days...

    I also went in an AT&T store and they said they don't do it in the store either.
     
  4. wknapp0924 macrumors 6502

    Joined:
    Sep 14, 2012
    Location:
    Honolulu, HI
    #4
    You talked with a lazy rep, try calling again. She sent me the link instaneous for how to go about unlocking my phone. I unlocked mine last week though, so they are probably swamped with requests this week...
     
  5. rritterson macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    DC USA
    #5
    The phone has to try to reactivate in order to discover it's been unlocked. There are two ways to do this:

    1. Restore the phone
    2. Put in a non AT&T SIM card.

    Do 1 or the other; doing both is redundant.
     
  6. bobright thread starter macrumors 601

    Joined:
    Jun 29, 2010
    #6
    Ok so basically just restore the phone even with my current ATT service and sim (until my iPhone 5 gets here Friday) and all should be well? Can I continue using it and is there anyway to verify its been unlocked?
     
  7. ann713 macrumors 6502a

    Joined:
    Nov 30, 2008
    #7
    You don't need to insert a non-Att sim to unlock it as the IMEI is already unlocked. Restoring completes the process.
     
  8. bacano22 macrumors newbie

    Joined:
    Sep 18, 2012
    #8
    I have a 4s but I ordered an iPhone 5 which will arrive Friday, will I be able to get my 4s unlocked???
     
  9. 15danielp macrumors regular

    Joined:
    Nov 2, 2006
    Location:
    Tucson, Arizona
    #9
    Yes. Same as you, my iPhone 5 will arrive Friday. I called att yesterday and they unlocked my 4s for me. Took less then 5 minutes.

    Edit: ...well assuming your upgrading from the 4s. Having paid the early upgrade fee or eligible for full upgrade.
     
  10. wknapp0924 macrumors 6502

    Joined:
    Sep 14, 2012
    Location:
    Honolulu, HI
    #10
    Once you finish restoring the phone, a message will pop up in Itunes that says you phone is now unlocked.
     
  11. iphoneclassic macrumors 6502

    Joined:
    Oct 12, 2011
    Location:
    USA
    #11
    You can get T-Mobile Micro SIM starter kit for $10 + Tax, if you really want to test.
     

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