ATT Upgrade Texts Plan Reverting

Discussion in 'iPhone' started by swu31, Sep 26, 2012.

  1. swu31 macrumors newbie

    Joined:
    Sep 14, 2012
    #1
    So when I upgraded to the iPhone 5 on ATT I originally had an old 1500 MSG for $15 a month plan (I don't use anywhere close to that many text messages). When I preordered mine, there was only 2 options: No MSG or Unlimited for $20 a month. So I contacted a rep and he said that when I received my phone I could just call in and a CSR could revert it back to my previous plan. I called in today and the CSR said it was completely impossible. So I asked if I could speak to someone who could do something about this. I was referred to a different department; I spoke to Jeremy. I explained my situation and he was very nice, agreeing with me that most people don't use nearly that amount of MSGs, but he couldn't get back my 1500 MSGs plan because there wasn't even a option to select that but instead he could change it to a 1000 MSG plan for $10.

    I'm posting this in case anyone else had a similar issue and because I was rather surprised that customer service was so fast to help me out.
     
  2. unlimitedx macrumors 6502a

    Joined:
    Jun 15, 2010
    #2
    That's great news. That saves you $60 a year!
     
  3. sarcosis macrumors 6502a

    Joined:
    Apr 25, 2006
    Location:
    These United States
    #3
    Nice. Is that for then individual phone or the whole family plan?
     
  4. swu31 thread starter macrumors newbie

    Joined:
    Sep 14, 2012
    #4
    Only an individual phone. But any money saved is nice.
     
  5. indianboynyc macrumors regular

    Joined:
    Jun 22, 2010
    #6
    cliff notes? all I read was its 2012 and I don't have unlimited texting yet, lol
     
  6. bpeeps macrumors 68020

    bpeeps

    Joined:
    May 6, 2011
    #7
    Not everyone needs to spend $20 a month on unlimited text messaging when they don't come close to the text message plans with caps. Not to mention iMessage functionality.

    Next time, you should try reading. As the OP clearly stated that.
     

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