Attention grandfathered AT&T unlimited data customers!

SonoViva

macrumors 6502
Original poster
Jun 8, 2010
273
13
CA
I just checked my account and for some reason, after everything was activated on unlimited data on Friday, it changed to the 300MB plan TODAY for absolutely no reason. I called AT&T and the woman I spoke to was great and put in a ticket explaining the situation and requesting my unlimited back.

Just a warning. Check your data plan because mine changed inexplicably today!
 

iHawaii

macrumors member
Sep 21, 2012
57
0
Mine is still unlimited... Perhaps you upgraded multiple lines and they got a wire crossed when doing it?
 

SonoViva

macrumors 6502
Original poster
Jun 8, 2010
273
13
CA
Glad to hear you guys are all fine. I'm hoping it's an easy switch back for them to do for me. Some wires definitely could have been crossed, the girl I spoke to said they've been working extremely long days since Friday. Something's bound to get messed up.
 

diamond.g

macrumors 603
Mar 20, 2007
6,373
311
Virginia
Just checked mine, everything seems to be fine. I notice on the mobile app I am listed as having LTE Data Basic (what does that mean...)
 

CH34P3T

macrumors regular
Aug 28, 2009
206
0
The City of Roses
My account doesn't even show that I have a data plan...but when I do *DATA# it shows this:

Next Bill Cycle: 10/14/12
Data (MB): 264.73 of Unlimited
Data (MB): 738.65 of Unlimited (Deactivated)
Messaging: 15
Group Messaging: 46 of Unlimited
 

andyblila

macrumors 65816
Jul 8, 2008
1,263
15
On My iPhone, or my iPad?
My account doesn't even show that I have a data plan...but when I do *DATA# it shows this:

Next Bill Cycle: 10/14/12
Data (MB): 264.73 of Unlimited
Data (MB): 738.65 of Unlimited (Deactivated)
Messaging: 15
Group Messaging: 46 of Unlimited
I show no data plan either??? I have the same kind of message as you.
 

nostresshere

macrumors 68030
Dec 30, 2010
2,650
240
My upgraded account does not show ANY data plan. quite a few others reported that yesterday.

You can call in, or do what I do.

CHILL OUT and give it a few days to clear up.
 

ixodes

macrumors 601
Jan 11, 2012
4,427
2
Pacific Coast, USA
It's only natural for AT&T, Apple, Verizon, Sprint, et al to be a bit overloaded during the launch of a new iPhone. Every year the traffic increases. Being patient and allowing the systems in place to work is the best approach.
 

itjw

macrumors 65816
Dec 20, 2011
1,088
6
Mine was changed to the 3GB plan. It was unlimited friday and yesterday and I received NO notice. Called, they said they'd fix it. Ten minutes later, her manager could not.

She opened a ticket.

Said they'd contact me by 10/2(!). And that they'd pay for overages.

3 years no problem, now everyone is showing off their unlimited LTE and mysteriously it gets changed and is unable for regular managers to change back...

Check your plans folks.