Attention grandfathered AT&T unlimited data customers!

Discussion in 'iPhone' started by SonoViva, Sep 23, 2012.

  1. SonoViva macrumors 6502

    SonoViva

    Joined:
    Jun 8, 2010
    Location:
    CA
    #1
    I just checked my account and for some reason, after everything was activated on unlimited data on Friday, it changed to the 300MB plan TODAY for absolutely no reason. I called AT&T and the woman I spoke to was great and put in a ticket explaining the situation and requesting my unlimited back.

    Just a warning. Check your data plan because mine changed inexplicably today!
     
  2. dlmart2 macrumors 6502a

    Joined:
    Nov 2, 2007
  3. iHawaii macrumors member

    Joined:
    Sep 21, 2012
    #3
    Mine is still unlimited... Perhaps you upgraded multiple lines and they got a wire crossed when doing it?
     
  4. Iphone5preorder macrumors 6502a

    Joined:
    Sep 20, 2012
  5. SonoViva thread starter macrumors 6502

    SonoViva

    Joined:
    Jun 8, 2010
    Location:
    CA
    #5
    Glad to hear you guys are all fine. I'm hoping it's an easy switch back for them to do for me. Some wires definitely could have been crossed, the girl I spoke to said they've been working extremely long days since Friday. Something's bound to get messed up.
     
  6. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #6
    Just checked mine, everything seems to be fine. I notice on the mobile app I am listed as having LTE Data Basic (what does that mean...)
     
  7. CH34P3T macrumors regular

    Joined:
    Aug 28, 2009
    Location:
    The City of Roses
    #7
    My account doesn't even show that I have a data plan...but when I do *DATA# it shows this:

    Next Bill Cycle: 10/14/12
    Data (MB): 264.73 of Unlimited
    Data (MB): 738.65 of Unlimited (Deactivated)
    Messaging: 15
    Group Messaging: 46 of Unlimited
     
  8. andyblila macrumors 65816

    andyblila

    Joined:
    Jul 8, 2008
    Location:
    On My iPhone, or my iPad?
    #8
    I show no data plan either??? I have the same kind of message as you.
     
  9. LulzChicken macrumors newbie

    Joined:
    Sep 17, 2012
    #9
    I also get the same text as you guys do. What's up with that?
     
  10. Make Donuts macrumors newbie

    Joined:
    Jun 24, 2010
    Location:
    utah
    #10

    His data plan is unlimited.. Unlimited is the data plan.
     
  11. Clix Pix macrumors demi-goddess

    Clix Pix

    Joined:
    Oct 9, 2005
    Location:
    8 miles from the Apple Store at Tysons (VA)
    #11
    My Unlimited is still safe, too -- just checked my account online and also on the iPhone.
     
  12. andyblila macrumors 65816

    andyblila

    Joined:
    Jul 8, 2008
    Location:
    On My iPhone, or my iPad?
    #12
    Just got off the phone with AT&T. The unlimited data is still there, it's just taking some time for it to show up on the account. Whew!:)

    ----------

    Yeah thanks.......so do I
     
  13. Make Donuts macrumors newbie

    Joined:
    Jun 24, 2010
    Location:
    utah
  14. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #14
    My upgraded account does not show ANY data plan. quite a few others reported that yesterday.

    You can call in, or do what I do.

    CHILL OUT and give it a few days to clear up.
     
  15. nitemare macrumors regular

    Joined:
    Jun 10, 2009
    #15
    mine says the same thing
     
  16. richpuer macrumors 6502

    Joined:
    Nov 15, 2010
    #16
    Checked mine it says I have 9999GB. I think I lost the unlimited status
     
  17. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #17
    Lol. I'd say u will be ok.
     
  18. andyblila macrumors 65816

    andyblila

    Joined:
    Jul 8, 2008
    Location:
    On My iPhone, or my iPad?
    #18
    Mine doesn't either. My OCD made me call lol. They said the unlimited is still there. So......you're right I should have chilled out. :)
     
  19. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #19
    It's only natural for AT&T, Apple, Verizon, Sprint, et al to be a bit overloaded during the launch of a new iPhone. Every year the traffic increases. Being patient and allowing the systems in place to work is the best approach.
     
  20. itjw macrumors 65816

    Joined:
    Dec 20, 2011
    #20
    Mine was changed to the 3GB plan. It was unlimited friday and yesterday and I received NO notice. Called, they said they'd fix it. Ten minutes later, her manager could not.

    She opened a ticket.

    Said they'd contact me by 10/2(!). And that they'd pay for overages.

    3 years no problem, now everyone is showing off their unlimited LTE and mysteriously it gets changed and is unable for regular managers to change back...

    Check your plans folks.
     

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