Hi, Well ive been reading up on the forums, looking at you tube videos and keeping an open mind about the iphone 5. Today I visited my local 02 shop to move from my 4s to the 5. They have the colour and storage capacity im wanting and i have my money ready to pay. So im stood there playing with the working demo model and it suddenly dawned on me. The black and white display model were dinted and dinged at various places ,and the coating on the antenna band was coming off on both models. A customer who must have bought one earlier at some point was talking to a guru saying they were unhappy at the cosmetic issues. Putting this to the back of my mind im now concentrating on the phone and start to think this is not feeling like a new phone. Im getting an extra row of icons and a slightly faster processor from a slightly thinner model ! Also after reading on other forums apple are starting to tell people who did not buy the iphone 5 from them had to go back to that shop as they would not help ! So probably those upgrading from a dumb down phone or 3gs/iphone 4 will appreciate this more. Just my thoughts and opinion.