I just wanted to share my Apple Store experience from yesterday afternoon. I walked in and asked to speak to a "genius" about my iPhone. I was expecting to wait a while since I didn't have an appointment. The lady with the iPad in charge of the appointments told me that everything was filled for the rest of the day and that I could make a reservation for tomorrow (meaning today). That's fine, so I made an appointment for the next day. On my way out, I stopped to play with the new rMBP, and I checked the Apple retail site, and lo and behold, there's a bunch of appointments available in the evening. I go back and talk to the appt lady and ask her for one of those appointments. She says "nothing is open." I show her the page on the rMBP showing open slots, and she reluctantly says "umm ok" and gives me an appointment for 45 minutes later. Why would she lie? I don't understand what she would gain from it. While I'm waiting, I'm playing with a display black iPhone 5, and I'm approached by a Apple blue shirt. I ask him if there have been many complaints about the black scratching more than the white. He says he hasn't heard anything, but that he would probably expect the black to show more scratches and fingerprints than the white. He proceeds to pick up the white iPhone in the next display and says, "come look, you'd be less likely to see scratches on the white iPhone 5, but... hmm, that's strange. It looks like it shows more fingerprints" as he's looking at the all-glass back. At that point, I told him he was holding the iPhone 4S. He looked kind of embarrassed so I laughed it off and he walked away.