I'm new to this forum, and I'm not sure if I post at the right place. I post this in Verizon community yesterday, but seems like they delete my post. I just want more people to be aware of their trick. I started wireless service with Verizon in Nov. at the store on U.S.1, Lawrenceville, NJ 08648 (in Mercer Mall area). The sale representative offered to waive $35 activation fee if I buy iPad Air, and start the service with them. So I did. But after a week the bill came out, and the activation fee $35 was on the bill !! So I called customer service, and they took care of it by adding $35 credit to my account. That was fine. I thought maybe the rep forgot to waive me the fee. At that time my iPad monthly charge was $30 for the data plan, and the rep. told me to move my phone line to Verizon as well. It will be cheaper to share data. The rep also promised me that if I moved my phone line from AT&T to Verizon (my contract with AT&T will end in DEC), he would also give me discount $30 as a credit to cover the first iPad monthly fee that I had to pay, and he would also waive the activation fee again if I buy a new phone from this store. Sounds like a good deal, isn't it? This rep's name was Daniel Johnson. I went back a month later (DEC) to buy iPhone 5S, and surprisingly, Mr. Daniel Johnson didn't work for the store anymore. I talked with another rep. (a guy whom I can't remember the name, and he refused to give me his business card because he ran out of it). This guy said I can only get one deal, either $30 credit or $35 activation fee waived. Okay...this wasn't what Mr. Daniel Johnson promised me, but I'm ok with that. So I chose $35 activation fee waived (obviously). And 2 weeks later the bill came out. Guess what, the activation fee is on the bill AGAIN !! So I did the same process and call customer service. I was bounced to several department (30 mins wasted). This time customer service said he can't add the credit to my account because I already have the credit added (for iPad...). I'm talking about iPhone 5S, not iPAD !! These are totally different cases, 2 purchases with 1 month between. He suggested me to go to the store where I bought the device to see if they can do anything about it. He also helped me to get a rep. from that store on the phone to talk with me. I explained my situation in 15 seconds, and the line was disconnected (or was hang up). I couldn't go back to the store anymore because I just moved to a different state. This time I decided to chat with Verizon rep. online. And the rep. said she couldn't do anything about it because the deal wasn't "RECORDED." She just said "sincerely regret any 'MISCOMMUNICATION.'" I didn't misunderstand anything. I'm sure about the deal and the benefit I was supposed to get. So if anything come out from Verizon rep, and unrecorded, can't be trusted? Do I have to record the rep's voice every time they offer me a deal? or should I ask them to write down everything they say and sign the paper? Are these the experience Verizon want customers to have? At the end I have to pay this stupid unfair fee, which none of Verizon's reps took responsibility. They simply throw this responsibility to customers. I know it's not much of the money, but I believe I'm not the first victim of this experience. Many customers may not even check the details of their bill. If they kept doing this to all new customers, how much would they have lied and earned their dirty money. Now I ended the contract with them, and moved back to AT&T. I preferred the high termination fee than staying with this liar. I will make sure to let as many people as possible know about my experience. The chat log with Verizon rep. is also attached. Please reconsider if you're planning to move to Verizon, or adding a new line to this service. Be aware of non-existing deal that come out from their rep.