Best Buy claims an Apple rep came and opened all their stock to update for iLife '11

Discussion in 'MacBook Pro' started by djc6, Dec 17, 2010.

  1. djc6 macrumors 6502a

    Aug 11, 2007
    Cleveland, OH
    I'm helping my sister buy a MacBook Pro 13". She went to Best Buy and had them price match Micro Center's $999 price, which they grudgingly agreed to. However, she said the Best Buy salesman told her that an Apple representative came and updated all of their existing stock with iLife '11. Has anyone ever heard of this?

    I just want to make sure she didn't just purchase a used laptop. It would be easy for them to claim it was opened because of the update when its actually an open-box return. I asked her to examine the laptop for signs of use - she claims it was still sealed in its plastic bag and that all of the accessories, etc.. were unused. Which also begs the question, how was it updated if the bag around the laptop inside the box was sealed?

    Has anyone ever heard of such a thing? I would think Apple would just have you use the Up-to-Date program instead of sending around people to update laptops at retailers.
  2. skiltrip macrumors 68030

    May 6, 2010
    New York
    I say that's complete BS. There's no way that is true. It defies all logic.
  3. JKK photography macrumors regular

    JKK photography

    Jul 14, 2009
    No way. Just another case of a Best Buy employee knowing nothing.

    Would Apple really send a rep around to every store in the world that sells Macs?
  4. 184550 Guest

    May 8, 2008
    I agree, that sounds like complete BS.

    I'd go back, talk to the manager and return it immediately.
  5. spmiz12 macrumors regular

    Nov 17, 2009
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Apple would of just included a iLife '11 disk if those units were produced prior to iLife update coming out.... Frankly, that is BS; I would definitely go talk to a manager....
  6. djc6 thread starter macrumors 6502a

    Aug 11, 2007
    Cleveland, OH
    Ugh. All this because she'd prefer not drive to Micro Center (its like 50 miles round trip). I'd take her but I'm thousands of miles away.

    I anticipated Best Buy might try and give her an older model for that price, so I had her match the MC374LL/A model numbers, but I never anticipated this. I knew there was a reason I never step foot in a Best Buy!
  7. iTouch.lover22 macrumors regular

    Oct 30, 2009
    Definitely go back to the store, sounds like BS.
  8. millerb7 macrumors 6502a

    Jun 9, 2010
    DO NOT!!!!! buy from best buy. I refuse to purchase anything from that store. Their return policies are HORRID, their knowledge is even worse. They are the epitome of a money hungry large chain who doesn't care AT ALL for it's customers.
  9. djc6 thread starter macrumors 6502a

    Aug 11, 2007
    Cleveland, OH
    Got a hold of someone at Apple Customer Relations, they confirmed its ********. Apple Up-to-Date is the official way of getting folks the latest iLife.
  10. djc6 thread starter macrumors 6502a

    Aug 11, 2007
    Cleveland, OH
    So she got home from Best Buy and I was able to remote into her machine to look around. I opened the Console application and the logs don't show anything prior to her having powered on the machine today. When she turned it on it was as if it was being turned on for the first time - Welcome screen, registration, migration assistant, etc..

    I ran iLife - and its got iLife '09 installed, so the best buy rep was WRONG about it having been updated. However, she has a third disc in her box that mine did not come with - labeled "iLife CPU DROP-IN". She also has an official up-to-date disc which she ordered from apple and arrived last week from another recent mac purchase from amazon, which doesn't say CPU DROP-IN on it.

    I'm starting to think this IS a brand new laptop, perhaps someone opened it to put in the iLife update disc? I mean, the bag around the laptop was sealed with the official apple software license agreement sticker.
  11. JKK photography macrumors regular

    JKK photography

    Jul 14, 2009
    That's what it sounds like. As long as the plastic was totally sealed, I don't think there should be a problem.
  12. ViviUO macrumors 6502

    Jul 4, 2009
    Actually, when I worked at CompUSA, our Apple rep for the Apple store within a store slipped iLife 08 into the boxes of "older" stock. This is not BS, and that Apple customer relations rep you talked to only knows what they are told.
  13. jenzjen macrumors 68000

    Aug 20, 2010
    As long as the machine was still sealed in its separate plastic bag, I would not worry at all. I've bought 2 machines around OS transitions from the Apple Store on 5th Avenue, first with Leopard and the second around Snow Leopard, and both times the tape on the outside of the box was double taped - so you could tell someone had already opened the original tape.

    Both times I was like whaaa, but both times, it was exactly as the store rep said - they opened the box just to put in the "drop in dvd."
  14. monokakata macrumors 68000


    May 8, 2008
    Hilo, Hawai'i
    I picked up a Mac Pro from Amazon about a month ago, and it had the "CPU Drop-in DVD" in the box.

    I've been wondering what "Drop-in" might mean -- now I know.

  15. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    Total misunderstanding. When the Best Buy rep said "update", they meant someone came in a provided a "drop-in" disc for iLife (never have I heard about that, thought only Apple stores did that).

    Now that you cleared everything up, enjoy your new Mac!
  16. aristobrat macrumors G5

    Oct 14, 2005
    x2, that's how we did it at the Apple Store I worked at.

    People who bought Macs right before iLife is released pay $9.99 and use the Up-To-Date website to get the update shipped to them.

    Any Macs we had in stock at the store when a new iLife was released got opened and the "drop-in" disc was inserted.

    So yes, the box will be opened and resealed, but the wrapping around the actual Mac itself will not be opened.
  17. zerostar macrumors regular

    Apr 28, 2008
    South Florida
    Yep just like others said, Apple reps come and "drop-in" new iLife DVDs to existing stock, the rest is done before it is shipped to BestBuy and before they update the DVDs/Drive images for the products.

    So this may be the first time ever, but BetBuy was correct!
  18. DesmoPilot macrumors 65816

    Feb 18, 2008
    Wrong, it's true. Apple does send rep's around to stores to drop in iLife upgrade packs (I work at an Apple authorized dealer, we had our rep come in shortly after the back to mac event).
  19. tigress666 macrumors 68040

    Apr 14, 2010
    Washington State
    There is a reason I don't deal with Best Buy...
  20. racer1441 macrumors 68000

    Jul 3, 2009
    This is legit. My new Macbook arrived yesterday and you could see the box was opened and then re-sealed.

    Opened it up, and I had a new iLife 11 disk sitting on top of the machine. Someone opened the box, stuck the dvd in, and sealed it back up.

    Purchase was from macconnection.
  21. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    I purchased my MBP 13 from Best Buy (price match with Microcenter) in early November and had the iLife 11 CPU Drop-In DVD included in the box.

    I do not agree with all the comments against Best Buy in this and other threads. While I have had issues with the store, they have all been resolved by Customer Care and Corporate. I find them to be a very responsive retailer.

    I don't NEED their sales personnel to be completely, or even partially, knowledgeable on computer issues. Their website has reviews, etc. and personally, it is my humble opinion that anybody who buys a big-ticket item who doesn't do research on all the available brands, etc. BEFOREHAND deserves what they get!
  22. docal97 macrumors 6502a


    Jun 28, 2006
    My new MBP (3 days old) had Ilife installed, and there appears to be only one install disc in the box, so I assume it is included on that disc. But if the purchase was made close to the date of the Ilife 11 release, I could see the above situation occur.
  23. StopSign24 macrumors regular

    Feb 1, 2010
    My Macbook Pro from late '09 that I bought from Best Buy was opened with the sticker on the front replaced, since I bought it right when Snow Leopard came out and the computer was stocked before then. I'm not sure who, but somebody opened the box, and put in a Snow Leopard install disk. I wouldn't doubt if they did the same with the iLife 11 disks.
  24. AppleTech22 macrumors 6502

    Jul 10, 2010
    What I think that they are talking about is that they updated their demo computers to iLife 11. Apple does all of the rest before they are shipped out from the factories in China.

  25. GLS macrumors 6502

    Jun 26, 2010

    Not quite.

    Picked up a dozen MBP 13" in the past few weeks from my local Apple store...none of them had iLife 11 installed, however, each box had been opened, and the iLife DVD placed inside....

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