Best Buy opened all 6 iPad 2s(3G AT&T 64GB) for me and only 1 had no light bleeding

ZoomLens · May 31, 2011

I want to say that I'm absolutely impressed with the sales associate and MOD
at my local Best Buy. This morning, I made my usual daily call to them and
was told that they got 8 64gb 3G AT&T iPad 2 units in. (2 white, 6 black) I've
been bugging them with my daily call for two weeks. I felt kind of guilty,
but they are one of the only two stores in my area that sell the ipad 2.

Anyway, I got there around noon and went straight to the Apple area. I asked
the sales associate if I could open it up to check for light bleeding problem on
the screen. She said no problem and indicated that I wasn't the only one who
did that. The only thin was that I had to pay first. Not a problem with me.

Strike one.... bad bleeding in one corner, clearly visible even inside the bright
Best Buy store. The sales associate asked me to wait at the customer service
area while she went to the back to get another one.

Strike two... Strike three...... The fifth one had the least amount of bleeding,
but still visible on the counter. The MOD came over and said "wow... they all
look terrible" and then called somebody to bring over another one.(the 6th one)
The 6th one was even worse... I went back to the 5th one and looked it
over again. I decided that it was so minor that I would accept it. It was only
bleeding along the bottom left edge, like a very thin line... The MOD
even apologized for my troubles and took off 10% off. (SOMETHING I
THOUGHT THEY WEREN'T SUPPOSED TO DO ON ALL APPLE PRODUCTS!!!)
I left the store 99% happy, having spent nearly an hour and half during all
the unboxing/booting/repacking/unboxing/booting/repacking.....

All 6 units were 64GB 3G AT&T.... so I guess they must have been from the
same batch at the factory. I forgot to look at the serial number of the other
units. The one that I brought home was manufactured 3 weeks ago, according
to the other threads that I found on this forum.

Like I said, I'm very impressed with Best Buy. Completely not impressed with
Apple's quality control, unfortunately.

Built · May 31, 2011

ZoomLens said: ↑

I want to say that I'm absolutely impressed with the sales associate and MOD
at my local Best Buy. This morning, I made my usual daily call to them and
was told that they got 8 64gb 3G AT&T iPad 2 units in. (2 white, 6 black) I've
been bugging them with my daily call for two weeks. I felt kind of guilty,
but they are one of the only two stores in my area that sell the ipad 2.

Anyway, I got there around noon and went straight to the Apple area. I asked
the sales associate if I could open it up to check for light bleeding problem on
the screen. She said no problem and indicated that I wasn't the only one who
did that. The only thin was that I had to pay first. Not a problem with me.

Strike one.... bad bleeding in one corner, clearly visible even inside the bright
Best Buy store. The sales associate asked me to wait at the customer service
area while she went to the back to get another one.

Strike two... Strike three...... The fifth one had the least amount of bleeding,
but still visible on the counter. The MOD came over and said "wow... they all
look terrible" and then called somebody to bring over another one.(the 6th one)
The 6th one was even worse... I went back to the 5th one and looked it
over again. I decided that it was so minor that I would accept it. It was only
bleeding along the bottom left edge, like a very thin line... The MOD
even apologized for my troubles and took off 10% off. (SOMETHING I
THOUGHT THEY WEREN'T SUPPOSED TO DO ON ALL APPLE PRODUCTS!!!)
I left the store 99% happy, having spent nearly an hour and half during all
the unboxing/booting/repacking/unboxing/booting/repacking.....

All 6 units were 64GB 3G AT&T.... so I guess they must have been from the
same batch at the factory. I forgot to look at the serial number of the other
units. The one that I brought home was manufactured 3 weeks ago, according
to the other threads that I found on this forum.

Like I said, I'm very impressed with Best Buy. Completely not impressed with
Apple's quality control, unfortunately.
Click to expand...

Glad it worked out for you. Head on over to the Backlight Bleed thread and have User512 add your serial number (first 5 characters) to his chart...

I have a DLXFK with no light bleed.

lavrishevo · May 31, 2011

ZoomLens said: ↑

I want to say that I'm absolutely impressed with the sales associate and MOD
at my local Best Buy. This morning, I made my usual daily call to them and
was told that they got 8 64gb 3G AT&T iPad 2 units in. (2 white, 6 black) I've
been bugging them with my daily call for two weeks. I felt kind of guilty,
but they are one of the only two stores in my area that sell the ipad 2.

Anyway, I got there around noon and went straight to the Apple area. I asked
the sales associate if I could open it up to check for light bleeding problem on
the screen. She said no problem and indicated that I wasn't the only one who
did that. The only thin was that I had to pay first. Not a problem with me.

Strike one.... bad bleeding in one corner, clearly visible even inside the bright
Best Buy store. The sales associate asked me to wait at the customer service
area while she went to the back to get another one.

Strike two... Strike three...... The fifth one had the least amount of bleeding,
but still visible on the counter. The MOD came over and said "wow... they all
look terrible" and then called somebody to bring over another one.(the 6th one)
The 6th one was even worse... I went back to the 5th one and looked it
over again. I decided that it was so minor that I would accept it. It was only
bleeding along the bottom left edge, like a very thin line... The MOD
even apologized for my troubles and took off 10% off. (SOMETHING I
THOUGHT THEY WEREN'T SUPPOSED TO DO ON ALL APPLE PRODUCTS!!!)
I left the store 99% happy, having spent nearly an hour and half during all
the unboxing/booting/repacking/unboxing/booting/repacking.....

All 6 units were 64GB 3G AT&T.... so I guess they must have been from the
same batch at the factory. I forgot to look at the serial number of the other
units. The one that I brought home was manufactured 3 weeks ago, according
to the other threads that I found on this forum.

Like I said, I'm very impressed with Best Buy. Completely not impressed with
Apple's quality control, unfortunately.
Click to expand...

I'm honestly shocked they did that for you. Who wants to buy an opened iPad 2?

Also, all lcd's have backlight bleed.

http://forums.macrumors.com/showthread.php?t=1125972

SPEEDwithJJ · May 31, 2011

ZoomLens said: ↑

I want to say that I'm absolutely impressed with the sales associate and MOD
at my local Best Buy. This morning, I made my usual daily call to them and
was told that they got 8 64gb 3G AT&T iPad 2 units in. (2 white, 6 black) I've
been bugging them with my daily call for two weeks. I felt kind of guilty,
but they are one of the only two stores in my area that sell the ipad 2.

Anyway, I got there around noon and went straight to the Apple area. I asked
the sales associate if I could open it up to check for light bleeding problem on
the screen. She said no problem and indicated that I wasn't the only one who
did that. The only thin was that I had to pay first. Not a problem with me.

Strike one.... bad bleeding in one corner, clearly visible even inside the bright
Best Buy store. The sales associate asked me to wait at the customer service
area while she went to the back to get another one.

Strike two... Strike three...... The fifth one had the least amount of bleeding,
but still visible on the counter. The MOD came over and said "wow... they all
look terrible" and then called somebody to bring over another one.(the 6th one)
The 6th one was even worse... I went back to the 5th one and looked it
over again. I decided that it was so minor that I would accept it. It was only
bleeding along the bottom left edge, like a very thin line... The MOD
even apologized for my troubles and took off 10% off. (SOMETHING I
THOUGHT THEY WEREN'T SUPPOSED TO DO ON ALL APPLE PRODUCTS!!!)
I left the store 99% happy, having spent nearly an hour and half during all
the unboxing/booting/repacking/unboxing/booting/repacking.....

All 6 units were 64GB 3G AT&T.... so I guess they must have been from the
same batch at the factory. I forgot to look at the serial number of the other
units. The one that I brought home was manufactured 3 weeks ago, according
to the other threads that I found on this forum.

Like I said, I'm very impressed with Best Buy. Completely not impressed with
Apple's quality control, unfortunately.
Click to expand...

Do you mind telling me which BestBuy store is that? It is definitely awesome that they were so generous & did what they did for you.

I'm pretty amazed by the excellent service at your local BestBuy store, unlike my local BestBuy store who wouldn't even allow me to make a single exchange but only allowed me to return for a refund & even that refund was only through store credit. I guess what kind of service one will get will depend on the store & the employee who serves you.

bembol · May 31, 2011

Back in the day when I was so anal about my DVD's, Future Shop basically kicked me out for exchanging/opening 4 sets. LOL

So I'm surprised they did for you too. Hopefully, now you can enjoy it.

Hueyfreeman · May 31, 2011

Hint: Apple quit your squables with sammy make up and be the best friends you where and even ask them to give you a sweet deal on some oleds and this lightbleeding thing will be past tense

MayorQuimby · Jun 1, 2011

I love Apple and their products but I hope they choke on those 5 other ipads along with hundreds of thousands more. Taking your customers for granted is a sure sign of bad things to come.

Tarzanman · Jun 2, 2011

MayorQuimby said: ↑

I love Apple and their products but I hope they choke on those 5 other ipads along with hundreds of thousands more. Taking your customers for granted is a sure sign of bad things to come.
Click to expand...

Are you joking? Apple has no problem abusing their customers. Behold the unholy application that is iTunes

AppleGoddess · Jun 2, 2011

And then he went home a realized how yellow the screen was.

SPEEDwithJJ · Jun 2, 2011

AppleGoddess said: ↑

And then he went home a realized how yellow the screen was.
Click to expand...

How did you know?

Mac.World · Jun 2, 2011

Tarzanman said: ↑

Are you joking? Apple has no problem abusing their customers. Behold the unholy application that is iTunes
Click to expand...

I have no problems with iTunes. I find it quite simple and straight forward. But i know what it can and cant do. I also tend to read manuals before using a product... software or hardware. And I have had no problems with Apple customer service in the U.S. or Europe.

I always find it funny that somehow Apple is rated number 1 in customer satisfaction year in and year out, but not every store and not every salesperson it perfect. I'm sure there is the occasional disgruntled person. You seem like one of them.

jdminpdx · Jun 2, 2011

I dot believe this. I work at a BB and there's just no way any store would do this. If they did then someone is in deep doo doo once a district manager or store manager finds opened iPad 2 boxes.

Defender2010 · Jun 2, 2011

This whole story stinks of BS....open 6 and then get 10% off....I don't believe a word of it. Best Buy would not do it unless it was your mother working there..

chazmink · Jun 2, 2011

It may be true but I think the purchase receipt is associated with a serial number so was each ipad exchanged for another and ultimately returned for a 10% discount?

Amazing Iceman · Jun 2, 2011

Were you able to compare serial numbers to see if the good one was from the same batch or a different one?

Best Buy opened all 6 iPad 2s(3G AT&T 64GB) for me and only 1 had no light bleeding

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Best Buy opened all 6 iPad 2s(3G AT&T 64GB) for me and only 1 had no light bleeding

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