Best Buy opened all 6 iPad 2s(3G AT&T 64GB) for me and only 1 had no light bleeding

Discussion in 'iPad' started by ZoomLens, May 31, 2011.

  1. ZoomLens macrumors newbie

    May 31, 2011
    I want to say that I'm absolutely impressed with the sales associate and MOD
    at my local Best Buy. This morning, I made my usual daily call to them and
    was told that they got 8 64gb 3G AT&T iPad 2 units in. (2 white, 6 black) I've
    been bugging them with my daily call for two weeks. :) I felt kind of guilty,
    but they are one of the only two stores in my area that sell the ipad 2.

    Anyway, I got there around noon and went straight to the Apple area. I asked
    the sales associate if I could open it up to check for light bleeding problem on
    the screen. She said no problem and indicated that I wasn't the only one who
    did that. The only thin was that I had to pay first. Not a problem with me. :)

    Strike one.... bad bleeding in one corner, clearly visible even inside the bright
    Best Buy store. The sales associate asked me to wait at the customer service
    area while she went to the back to get another one.

    Strike two... Strike three...... The fifth one had the least amount of bleeding,
    but still visible on the counter. The MOD came over and said "wow... they all
    look terrible" and then called somebody to bring over another one.(the 6th one)
    The 6th one was even worse... :( I went back to the 5th one and looked it
    over again. I decided that it was so minor that I would accept it. It was only
    bleeding along the bottom left edge, like a very thin line... The MOD
    even apologized for my troubles and took off 10% off. (SOMETHING I

    I left the store 99% happy, having spent nearly an hour and half during all
    the unboxing/booting/repacking/unboxing/booting/repacking.....

    All 6 units were 64GB 3G AT&T.... so I guess they must have been from the
    same batch at the factory. I forgot to look at the serial number of the other
    units. The one that I brought home was manufactured 3 weeks ago, according
    to the other threads that I found on this forum.

    Like I said, I'm very impressed with Best Buy. Completely not impressed with
    Apple's quality control, unfortunately. :D
  2. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    Glad it worked out for you. Head on over to the Backlight Bleed thread and have User512 add your serial number (first 5 characters) to his chart...

    I have a DLXFK with no light bleed.
  3. lavrishevo, May 31, 2011
    Last edited: May 31, 2011

    lavrishevo macrumors 68000


    Jan 9, 2007
    I'm honestly shocked they did that for you. Who wants to buy an opened iPad 2?

    Also, all lcd's have backlight bleed.
  4. SPEEDwithJJ macrumors 65816


    Nov 2, 2008
    Do you mind telling me which BestBuy store is that? :confused: It is definitely awesome that they were so generous & did what they did for you. :eek: :)

    I'm pretty amazed by the excellent service at your local BestBuy store, unlike my local BestBuy store who wouldn't even allow me to make a single exchange but only allowed me to return for a refund & even that refund was only through store credit. :( I guess what kind of service one will get will depend on the store & the employee who serves you. :p
  5. bembol macrumors 65816


    Jul 29, 2006
    Back in the day when I was so anal about my DVD's, Future Shop basically kicked me out for exchanging/opening 4 sets. LOL

    So I'm surprised they did for you too. Hopefully, now you can enjoy it.
  6. Hueyfreeman macrumors regular

    May 26, 2011
    Hint: Apple quit your squables with sammy make up and be the best friends you where and even ask them to give you a sweet deal on some oleds and this lightbleeding thing will be past tense
  7. MayorQuimby macrumors member

    Apr 17, 2011
    I love Apple and their products but I hope they choke on those 5 other ipads along with hundreds of thousands more. Taking your customers for granted is a sure sign of bad things to come.
  8. Tarzanman macrumors 65816

    Jul 16, 2010
    Are you joking? Apple has no problem abusing their customers. Behold the unholy application that is iTunes
  9. AppleGoddess macrumors 6502a


    Sep 30, 2010
    And then he went home a realized how yellow the screen was.
  10. SPEEDwithJJ macrumors 65816


    Nov 2, 2008
    How did you know? :confused: :p
  11. Mac.World macrumors 68000


    Jan 9, 2011
    In front of uranus
    I have no problems with iTunes. I find it quite simple and straight forward. But i know what it can and cant do. I also tend to read manuals before using a product... software or hardware. And I have had no problems with Apple customer service in the U.S. or Europe.

    I always find it funny that somehow Apple is rated number 1 in customer satisfaction year in and year out, but not every store and not every salesperson it perfect. I'm sure there is the occasional disgruntled person. You seem like one of them.
  12. jdminpdx macrumors 6502

    Sep 28, 2010
    I dot believe this. I work at a BB and there's just no way any store would do this. If they did then someone is in deep doo doo once a district manager or store manager finds opened iPad 2 boxes.
  13. Defender2010 macrumors 68030


    Jun 6, 2010
    This whole story stinks of 6 and then get 10% off....I don't believe a word of it. Best Buy would not do it unless it was your mother working there..
  14. chazmink macrumors member

    Mar 30, 2011
    Long Beach Island, NJ
    It may be true but I think the purchase receipt is associated with a serial number so was each ipad exchanged for another and ultimately returned for a 10% discount?
  15. Amazing Iceman macrumors 68040

    Amazing Iceman

    Nov 8, 2008
    Florida, U.S.A.
    Were you able to compare serial numbers to see if the good one was from the same batch or a different one?

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