At 5:47 PM Nov. 19th 2011 I purchased an Open Box 2011 iMac 27Inch (low end) Best Buy had all Apple Computers on sale - Originally 1,699 Sale 92.00 off 10% discount for open box $100 off open box coupon expires today 1,347.19 before tax 1,460.01 with tax What a deal! Come home - tell my wife I am going to video record opening box because i have read about weird things happening to people with Best Buy. So I open the box all seems normal, still videoing and start to notice several scratches and other little marks, screen in the top left corner has a small spot that is "jacked up". It gets worse... Turn on iMac - my first one ever After messing with some stuff i go to About my Mac...and i about pass out... 3.2 GHz Intel Core i3 - O NO O NO - THIS ISNT THE RIGHT iMAC this is a 2010 MODEL - NO!!!!!! So I call Best Buy Talk to 4 people - finally i get a store manager She is very short with me - proceeds to give me a "good deal" on a brand new iMac 2011 - $200 off - which is 1499 before tax I tell her that will not be acceptable I paid 1,347 before tax and I want a NEW UNOPENED iMac in exchange for my 2010 Model that Best Buy tried to sneak by me. (Whether on purpose or accident I cannot know, but they claimed it was the i5 and it was not.) Glad I purchased it instead of someone who would not know the difference. She said she is unable to give me a NEW UNOPENED for mine - they don't have any more opened 27inch iMac's. She gave me the General Mangers name - I will be contacting him tomorrow. I will let you know. Best Buy may be cheap - but their customer service is indescribably horrible.