I got my black iPhone 5 on September 21st 2012. Early this month I have been having problems with with the sim card being read. I got the phone replaced with express replacment and still had the same problem. Apple support escalated the issue to somebody at Apple HQ. And I got a call a few days later. Turns out I needed to get a whole new iPhone. While she was setting up the order she asked if I wanted to change the color of the phone, I said yes and she did. With this replacment I am getting a new iPhone, not a refurbished one, I get all new cables and everything. Then I need to ship my broken black iPhone back. Should I ask for more in compensation? I was without an iPhone for 5 days and was on tech support with Apple for over 7 hours before someone that knew what they were doing could help me.