Black iPhone 5 Replaced with White one, should I ask for more compensation?

Discussion in 'iPhone' started by SwimmingPool, Feb 19, 2013.

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  1. SwimmingPool, Feb 19, 2013
    Last edited by a moderator: Feb 20, 2013

    SwimmingPool macrumors newbie

    Joined:
    Oct 19, 2012
    #1
    I got my black iPhone 5 on September 21st 2012. Early this month I have been having problems with with the sim card being read.

    I got the phone replaced with express replacment and still had the same problem.

    Apple support escalated the issue to somebody at Apple HQ. And I got a call a few days later.

    Turns out I needed to get a whole new iPhone. While she was setting up the order she asked if I wanted to change the color of the phone, I said yes and she did.

    With this replacment I am getting a new iPhone, not a refurbished one, I get all new cables and everything. Then I need to ship my broken black iPhone back.

    Should I ask for more in compensation? I was without an iPhone for 5 days and was on tech support with Apple for over 7 hours before someone that knew what they were doing could help me.
     
  2. DyslexicKobe macrumors newbie

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    Jan 16, 2013
    #2

    Sorry to hear about the situation you had to go through. As far as asking for more compensation, I dont see how much more they could give you. Realistically, If you were dealing with any other company do you think they'd give you the option of changing the color of the phone or even give you a new phone?

    Im glad you're getting your phone replaced, but have to stay positive!
     
  3. Chris092881 macrumors 6502

    Joined:
    Dec 26, 2012
    #3
    I was in a similar situation. I didn't ask for anything else personally. Just for the problem to be resolved to my satisfaction. And they did. So all is well. I thought about asking for free AppleCare+, but didn't. I paid for it.
     
  4. Premium1 macrumors 6502a

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    Jan 26, 2013
    #4
    No getting a brand new iphone should be enough. I mean it's not like it is their fault you got a dud out of the millions they sell. If they said no you have to get a refurb I could see being a little upset but for what they are doing for you I think is plenty.
     
  5. SwimmingPool thread starter macrumors newbie

    Joined:
    Oct 19, 2012
    #5
    It is there fault. The phone was not a dud. One of the past iPhone 5's that I got replace under Applecare, they forgot to give it a new serial number. Sold it to some guy out of the US and it locked my iPhone to a non US carrier. I was without an iPhone because someone at Apple forgot to do there job.
     
  6. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #6
    Sorry but it's people like you that give the human race a bad name. Why do you think you deserve anything else? You got hour phone replaced, stop being a freaking mooch expecting more.
    and? For this you feel you should be compensated more? LoL..... I feel bad for you.
     
  7. Premium1 macrumors 6502a

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    Jan 26, 2013
    #7
    So someone screwed up and you expect to be compensated later on? Gotta love the "entitled generation" like the other poster said people like you are the reason the world is how it is....
     
  8. tl01 macrumors 65816

    Joined:
    Jun 20, 2010
    #8
    No. I think what they are doing is perfectly great. Just enjoy your new phone.

    ----------

    Don't people make mistakes? Are you a unique example of a human who has never made a mistake?
     
  9. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #9
    Will you send me $1 for having read this thread?
     
  10. Chris092881 macrumors 6502

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    Dec 26, 2012
    #10
    Don't take it personally, bro.

    ----------

    Hahaha classic!
     
  11. CEmajr macrumors 601

    Joined:
    Dec 18, 2012
    Location:
    Charlotte, NC
    #11
    Ridiculous sense of entitlement. Like someone said above no other company would even give you a brand new phone and especially not with the color of your choice. It would be refurbished at best and you would likely have been charge some type of processing fee as well.

    Be happy you got the brand new phone. That's already enough.
     
  12. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #12
    If he gets a brand new phone, that is.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    Yes, you should have asked them for a brand new car.
     
  14. syd430, Feb 19, 2013
    Last edited by a moderator: Feb 19, 2013

    syd430 Guest

    #14
    It took 7 hours on the phone to "find someone that knew what they were doing"?

    I highly doubt this actually happened.

    Either you've greatly exaggerated parts of your story to receive more sympathy here, or the case wasn't as clear cut as you make it out be.
     
  15. imeth macrumors regular

    Joined:
    Mar 23, 2011
    #16
    smh not only you want something more than a brand new phone... you are getting a girly whitey iphoney.. sad now people going to think you are 3 letter word that starts with a G..
     
  16. papen macrumors newbie

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    Oct 25, 2012
    #17
    you don't have a phone for 5 days? where was your old phone?
     
  17. manual123 macrumors member

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    Dec 4, 2006
    Location:
    Omaha NE
    #18
    Good One LOL
     
  18. Myiphone7 macrumors 6502a

    Joined:
    Nov 18, 2010
    #19

    Did you really just say it is not the sellers fault for selling a product that's a dud to the customer?

    Uhhhhh....speechless here.
     
  19. Chris092881 macrumors 6502

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    Dec 26, 2012
    #20
    I LOL'd at this.
     
  20. abz1981 macrumors 65816

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    Jan 3, 2011
    #21
    I hate this compensation culture we live in. Everyone thinks they are entitled to get everything for nothing just relax you have been given a new iphone and a different color one now be happy and enjoy it.
     
  21. Ann P macrumors 68020

    Joined:
    Jun 29, 2009
    Location:
    California
    #22
    Getting a non-refurb and color swap wasn't enough? Just enjoy! :)
     
  22. SwimmingPool thread starter macrumors newbie

    Joined:
    Oct 19, 2012
    #23
    I was simply asking if you guys thought I should get more in compensation for my iPhone issue. I never said I wasn't happy with my new iPhone and the color swap. :) I won't be asking for anymore.

    Thanks anyway guys.

    /thread
     
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