Bought a 27-inch 5k iMac just a few hours before the launch of the 2017 model !

Discussion in 'iMac' started by heisenberg007123, Jun 8, 2017.

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  1. heisenberg007123 macrumors newbie

    Joined:
    Jun 8, 2017
    #1
    I feel so bad right now. Such a bad luck. I bought a 2015 model iMac 27 inch (manufactured in april 2017) with 3.3 GHz Intel core i5, 8GB RAM and AMD Radeon R9 M395 2GB Graphics card. And just a few hours after I buy this, the new iMac gets launched (not the iMac pro, thats way out of my budget anyways). Seems like the new iMac has better specs, with 3.8 GHz i5 processor and Radeon Pro 580 8GB graphics card. I feel like ****. I bought it physically from a apple store. Should I try exchanging it for the newer model ? Will they accept it ? Is the new iMac gonna be really way better than the one I just bought ? AGGH. I am a video editor and use it mainly for 4k editing with FCPX. Should I go through the hassle and try get the new one ? (cuz the store is 100 kms away from where I am).
     
  2. Moriarty macrumors 6502

    Joined:
    Feb 3, 2008
    #2
    Apple accepts returns. You usually have 14 days.

    The new top model has a better CPU and a much better GPU (plus, the top GPU is no longer a custom upgrade). It's a good upgrade, and the top end model is good value.

    Go and return it for a new one.

    You could even save some money by custom ordering the cheapest 2017 model with a 2TB fusion. It will be a few hundred cheaper than the one you just bought, a little bit faster, and more energy efficient (especially the GPU)
     
  3. Sheza macrumors 68000

    Sheza

    Joined:
    Aug 14, 2010
    Location:
    Croydon & London At The Same Time
    #3
    You have 14 days from the time you bought it to return it. Act now.
     
  4. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    You have an amazing machine. But as others noted, you have a 14 day return period .
     
  5. OW22 macrumors 6502

    OW22

    Joined:
    Sep 3, 2006
    Location:
    Dublin, Ireland
    #5
    Well I was in the same boat, but outside the 14 day window by a few days. I contacted Apple yesterday and they said no problem, happy to make an exception. Send it back for full refund. i had no packaging etc but they said no worries, jjust tell the courier company.

    But then I thought....why bother? I bought the €2699 iMac and I'm a light user who watches Netflix, listens to music and browses the web. No games, photo/video editing etc. The 2TB fusion is more than enough and after spending a while transferring old data to this to the point where my iMac is now running perfectly it really is not worth the hassle.

    Having to arrange time off work to be there for the courier, waiting for the refund, ordering again, waiting a week or so and then arranging more time off work to be at home for delivery. No thanks!!
     
  6. Sheza macrumors 68000

    Sheza

    Joined:
    Aug 14, 2010
    Location:
    Croydon & London At The Same Time
    #6
    I think you've made a mistake mate.
     
  7. fathergll macrumors 6502a

    Joined:
    Sep 3, 2014
    #7

    Really bad luck would have been buying a new iMac 3 months ago. Consider yourself lucky you bought one well within the 14 day period.

    Also I'd advise you carefully consider the specs on the model you bought for 4k video editing. Did you get a fusion drive model as well?
     
  8. Half Rick macrumors member

    Joined:
    May 28, 2017
    #8
    If your local UPS (or whatever they use where you are) cannot come in the evening, why not have the pick up and delivery at your work address?
     
  9. Sensamic macrumors 68030

    Joined:
    Mar 26, 2010
    #9
    2699€ for a light user? That's crazy.

    I would have returned it. The new is better. Has Thunderbolt 3 and USB-C, which is future proof.

    A 2699€ machine without that is very compromising.
     
  10. OW22 macrumors 6502

    OW22

    Joined:
    Sep 3, 2006
    Location:
    Dublin, Ireland
    #10
    I work in an airport and I'm airside so the security is crazy so no way could a delivery be made. I could have driven the iMac to one of the depots but again, it's too much grief for something I personally won't get any benefit from by getting the new machine.
    --- Post Merged, Jun 9, 2017 ---
    Well you're not me! I've no need for any external connections bar some USB ports for my Logitech wireless mouse and a an external drive which I hook up every now and then for backups.
     
  11. Half Rick macrumors member

    Joined:
    May 28, 2017
    #11
    I see. Not trying to question your decision, it's just that my wife has been in a similar situation and didn't think of using her work address :)

    And to butt in on the other discussion, I understand your point of view. As a "regular" user, USB 2.0 is still good enough for me, I actually got my first USB 3.0 drive two weeks ago as I replaced the backup drive (it was eight years old, figured it was time), and whilst it's fun to see the quick speeds - my backups are made during the night so I don't notice it. I've never used FW or TB peripherals before, and I imagine USB A-connectors will be around for long enough for this machine to be museum material before I'll be "forced" to switch :)
     
  12. OW22 macrumors 6502

    OW22

    Joined:
    Sep 3, 2006
    Location:
    Dublin, Ireland
    #12
    No worries at all, feel free to question! In fairness, I'm very impressed with Apple customer service on this. The fact they were waiving the 14 day period and how quickly they followed up on everything was superb. They really are the best at this and long may it continue. Apple users typically don't need customer service as the products are so well made, but when you do have to contact them, top marks. Only other time I ever had to contact them was when the iPhone 4S I bought years ago came out, was a bit faulty. They again, were excellent. Constant phone calls and emails to return the device, all taken care of.
     

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