Brand new iPhone 4S rear panel defect + protruding screw

Discussion in 'iPhone' started by scmguru, Nov 5, 2011.

  1. scmguru macrumors member

    Nov 9, 2007
    Just took this phone out of the box to activate it.. When I took off the rear plastic I saw the following..

    A defect in the glass panel near the connector and near the right pentalobe screw.

    The right pentalobe screw is protruding and looks like it may be stripped.

    Great quality control Apple!

    Serial # starts w/ C39G

    Attached Files:

  2. labman macrumors 604


    Jun 9, 2009
    Mich near Detroit
    things happen if it bugs you either go to Apple or call there support! good luck!
  3. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    That definately needs to be taken back to the store and swapped.
  4. scmguru thread starter macrumors member

    Nov 9, 2007
    Hopefully we wont need to wait a week or two for a replacement..
  5. itsmemuffins macrumors 68030


    Jun 23, 2010
    I returned an iPhone 4S last week using the express replacement service in Ireland. I called on Monday at 3pm on Tuesday at 12pm the new iPhone was in my hands.

    It arrived from the UK via Germany.
  6. ShionoyaTamaki macrumors 6502

    Oct 9, 2011
    apple can't check every single one and be perfect. They can try to, but there will always be a sloppy worker messing something up.

    Apple's support is pretty good, they will likely exchange it.
  7. Mr.C macrumors 601

    Apr 3, 2011
    London, UK.
    That should be classified as a warranty issue. In which case it should be replaced on the spot. Any phones replaced under warranty are always switched out on the spot while you're there.

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