Brand new, just delivered and turned on iMac is on the Seagate recall list?!?!

Discussion in 'iMac' started by eoren1, Jul 27, 2011.

  1. eoren1 macrumors 6502

    Joined:
    Aug 17, 2007
    #1
    Royally pissed at BHphoto and Apple for delivering a recalled iMac!
     
  2. igoodso macrumors member

    Joined:
    Mar 3, 2011
    #2
    Does it have snow leopard or lion pre installed on it
     
  3. Dnix macrumors 6502

    Joined:
    Dec 9, 2010
    #3
    I am sorry to hear that friend.

    If only iMacs had user-serviceable hard drives, huh? You wouldn't have to take the whole thing back.
     
  4. eoren1 thread starter macrumors 6502

    Joined:
    Aug 17, 2007
    #4
    Came with 10.6.6?!?!
    Old keyboard

    On phone with Apple senior rep who put me on hold to RTFM and initially told me the recall was only for people that had a hard drive fail :eek:

    Can't wait to call BH photo next
     
  5. lee14160 macrumors regular

    lee14160

    Joined:
    Nov 28, 2009
    Location:
    Fruitland, Idaho
    #5
    You have 14 days to decide what to do, then if you purchased Apple Care you have longer. Chill out and enjoy your new toy don't get upset just because of the recall; you have plenty of time to play with it.
     
  6. meli macrumors member

    Joined:
    Jun 3, 2004
    #6
    I'd be more pissed at B&H (and Seagate). B&H probably had a list of recalled computers when they sent yours out.

    What's the reason for not ordering directly from Apple (sincere question)? When did you order your computer, about three days ago? If you had ordered directly from Apple, you'd probably be okay.
     
  7. eoren1 thread starter macrumors 6502

    Joined:
    Aug 17, 2007
    #7
    So the short answer is I LOVE my local Apple store!

    Longer version:
    I first noticed that BH had cheap AppleCare when shopping for the plan for my Mini (that is being replaced by the iMac) - full review of that decision at this link

    When I made the decision to go with the iMac, I was ready to buy the 1699 model as a refurb. ON a whim, I checked the BH site and saw they had it for 1598 without any tax and free shipping. That ended up being about $70 more than the refurb after tax. So, knowing they are a trusted name in photography (I buy my stuff from them or Adorama), I bought the iMac, Applecare and Trackpad there.

    Now, after calling 800-Apple and having a very lame interaction with a senior product specialist as well as calling BHPhoto who claimed to know nothing about a recall (and who have not approved or may have deleted my rating on their site trying to inform others of this), I called the manager of my local store.

    Explained the situation as well as the time constraint - need to return mini in 7 days and it now has all my info on it. He offered to do a straight exchange. Just booted it up and am setting up the iMac as we speak. This one came with 10.6.7. He explained to me that as soon as the recall news hit all the affected iMacs were immediately sent back to Apple.

    Guess it really does pay to just get things locally and not hunt around for the best deal.
     
  8. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #8
    Yeah, don't worry, be happy...

    Tom B.
     
  9. Icaras macrumors 603

    Icaras

    Joined:
    Mar 18, 2008
    Location:
    California, United States
    #9
    Sorry if this was covered already but did you plug your SN on Apple's recall page to see if its on the recall list?

    http://www.apple.com/support/imac-harddrive/

    I got my new iMac, it has a 1TB Seagate drive (lovin' it by the way. It's much quieter than my WD one on my previous 27" iMac, for some reason), and mine wasn't on the recall list.

    Because before you even turn it on, the serial number IS listed on the side of the box. You could have found out whether or not your iMac was one of the affected machines without having to open and turn on your iMac.
     
  10. eoren1 thread starter macrumors 6502

    Joined:
    Aug 17, 2007
    #10
    I found out after turning it on and checking the serial in the About section. Didn't think to do it earlier as I was too excited to see the damn thing on!

    Just to be safe, I checked the new one and it is fine
     
  11. JSmoove05 macrumors 6502

    Joined:
    Jun 4, 2007
    #11
    how do i know if my HD is on the recall list/?
     
  12. gnagy macrumors regular

    Joined:
    Sep 7, 2009
    #12
    I'd take that over finding out that you have a recalled hard drive 37 days after purchasing the iMac. You can just return it and get a new one. Once you are past the return period, you have to worry about an tech breaking something else when they replace the drive.
     
  13. Icaras macrumors 603

    Icaras

    Joined:
    Mar 18, 2008
    Location:
    California, United States
    #13
    Plug in your iMac's serial number in the link I just posted.
     
  14. eoren1 thread starter macrumors 6502

    Joined:
    Aug 17, 2007
    #14
    Update:
    New iMac is Awesome (will do full post later)...
    BHphoto 'made good' with a $50 gift card. Stated were not aware of issue and appears they are now removing affected iMacs from their inventory.
     
  15. Bearxor macrumors 6502a

    Joined:
    Jun 7, 2007
    #15
    I'm not really surprised. If you order inventory from someone other than Apple, you're going to get whatever they've bought from Apple at some point in time. There's no telling, really.

    Though B&H does have good customer service so I'm happy they took care of you as well. :)
     
  16. OptyCT macrumors 6502

    Joined:
    Nov 9, 2008
    #16
    I love how people just fly off the handle when it's such an easy fix: return it to the store. That being said, I give props to Apple for putting a recall out on these HDD's. How many of the HDD's do you think are floating around in other manufacturer's computers who haven't issued a recall (i.e. Dell, HP, etc.)?
     
  17. eoren1 thread starter macrumors 6502

    Joined:
    Aug 17, 2007
    #17
    I 'flew off the handle' because a quality company like BHphoto should have known about the recall and removed the iMacs from their inventory immediately. And it would not have been an easy fix as I would have needed to get an RMA and ship the thing back to NY at my expense for a (hopefully) non-recalled one. I just got lucky that my local Apple store was so helpful and accommodating.
     

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