I really need some advice on this issue! I hope you guys can help me out. I bought a MBP while on a trip in the US two weeks ago. After a few days I went back to the genius bar because my HD was making weird sounds and freezing. It turned out my HD was defect so they gave me a replacement. Five days later, back home in Europe, I tried to play a disc. The optical drive had been making a lot of noise everytime my MBP powered on but i read that this could happen. But my optical drive rejected all my dvd's and even scratched some of them. I called Apple Care and took them to a certified repair center(we don't have official apple stores in my country!). After a week the center called me that my MBP was DOA(dead on arrival) AGAIN and they wanted to replace it but couldnt because it was an American notebook. A repair could be done but it would take some time. I was very upset that my 2nd macbook was also DOA and about the whole replacement issue. They told me to contact Apple USA. Apple USA then told me i should contact Apple in my country. They were sending me back and forth! I, then desperate, sent an email to Ron Johnson to explain my challenges(I heard he sometimes responds). Well he was amazing and immediately got me in touch with another executive who then arranged executive customer service from their headquarters in Ireland. The executive customer agent did everything he could, and arranged a fast repair at my local Apple certified repair center. Today I picked my MBP up at the repair center with a new super drive, and I was so happy I got it back! But while still in the store I noticed a scratch on top of my unibody, WHICH WAS NOT THERE BEFORE! I checked my MBP, which was brand new only 5 days old, when I delivered it at the repair center. They gave me a contract before the repair which stated there were no scratches or other cosmetic blemishes. But when I pointed out the scratch, the guy at the store actually said: oh I find it very suspicious that you notice this immediately. So I said: You just saw me checking the MBP! Of course I notice this! Look at the contract, it was checked before and it wasnt there! He then took my MBP to the back, and dissappeared for half an hour. In the mean time i sent an email to the executive customer service. The agent called the store to ask about the situation. While this was happening, I was standing in the store and they were all being extremely rude towards me. After another half an hour the 'manager'appeared and told me he didn't think it was a scratch but that it was just part of the material. Note that his colleague did see the scratch but tried to blame it on me. He then told me they couldn't do anything for me and that customer service would have to handle this. He said he'd take pictures and send it to the agent in Ireland. Well, when I got home, upon closer examination, I noticed two other scratches and a chip from the front of the notebook. I carried it home in a protective case and a bag so i'm sure i didnt cause this. Also, when i powered my MBP on the 'replaced'optical drive made the same loud noise, and now my wifi connection doesn't work either. So my MBP won't connect to any internet or wifi. Right now, I'm at a loss. What to do next? I can't believe the store/repair center won't take responsibility and i dont know what Apple can do for me now. Did any of you experience anything like this? Does anyone have any advice for me?