broke black glass...ANY chance at free replacement?

Discussion in 'iPhone' started by btownguy, Nov 22, 2010.

  1. btownguy macrumors 6502

    Joined:
    Jun 18, 2009
    #1
    So I had my bumper-ed iPhone 4 in my lap and forgot about it. I stood up and it fell, landed flat like a pancake on the wooden floor, face-up. About a 3-foot drop. Picked it up and the back had shattered. I can pick up an OEM back and replace it easy enough (thank goodness it wasn't the front). But, I have an Apple store very close to me. Is there any chance whatsoever that they would replace it free if I took it in? Is it kind of up to the mood of the rep or is it unheard of to get a free replacement?
     
  2. b-rad g macrumors 6502a

    b-rad g

    Joined:
    Jun 29, 2010
    #2
    Probably not for free, but the Apple store will replace the broken back glass for $29.
     
  3. synagence macrumors 6502a

    Joined:
    Jul 23, 2008
    #3
    Is there ANY chance? Yes there is...

    Best way to approach is be honest, humble and tell the story of what happened and be genuine about it and ask them how it can get fixed

    You might find that a little bit of humble pie and a nice person will get it fixed .... just don't go in with an attitude of expectation or entitlement
     
  4. Sedrick macrumors 68030

    Sedrick

    Joined:
    Nov 10, 2010
    #4
    Waitin' for iPhone 5.... That's just too scary. I thought the idea behind the back Space-Shuttle-Tile-Tough-Glass(tm) was that it was... tough?
     
  5. Goldfrapp macrumors 68040

    Goldfrapp

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    Jul 31, 2005
    #5
    Space Shuttle glass on a phone??? LOL, gimme a break! :rolleyes:
     
  6. kenypowa macrumors 6502a

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    somewhere
    #6
    Exactly. It is only $29 to replace the back glass. You are lucky it's not the front glass. ;)
     
  7. Goldfrapp macrumors 68040

    Goldfrapp

    Joined:
    Jul 31, 2005
    #7
    I don't know about you or others, but humble-nice-and-modest has never worked for me at a genius bar, whereas attitude-arrogant-bitch has.
     
  8. Phayz macrumors member

    Joined:
    Jul 9, 2010
    #8
    Just wondering - anyone know how much it costs to fix the front glass?
     
  9. Roessnakhan macrumors 68040

    Roessnakhan

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    ABQ
    #9
    $199, I believe.
     
  10. kdarling macrumors demi-god

    kdarling

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    Jun 9, 2007
    Location:
    Cabin by a lake
    #10
    I've read lots of speculation that only the front glass was aluminosilicate based, and that the back (which seems to scratch easier) was a less expensive type.
     
  11. Trius macrumors 6502a

    Trius

    Joined:
    Aug 7, 2008
    #11
    Sadly enough, "attitude-arrogant-bitch" will get you more results than "humble-nice-and-modest" in most situations.
     
  12. jozeppy26 macrumors 6502

    jozeppy26

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    Jul 8, 2008
    Location:
    St. Louis
    #12
    I highly doubt they'd replace it for free (although I have never tried). I mean... you dropped and broke it.
     
  13. LapsangSouchong macrumors 65816

    LapsangSouchong

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    Jul 15, 2010
    Location:
    the burrows
    #13
    It worked for me. I had mine in a case. It was dropped from about knee level and shattered. Apple replaced it for free.
     
  14. Shasta McNasty macrumors 6502a

    Shasta McNasty

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    Southern Cali
    #14
  15. jozeppy26 macrumors 6502

    jozeppy26

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    St. Louis
    #15
    Cool. Thanks and good to know (not that I plan on dropping my iPhone soon).
     
  16. wirelessmacuser macrumors 68000

    wirelessmacuser

    Joined:
    Dec 20, 2009
    Location:
    Planet.Earth
    #16
    You've made a very smart decision. I can't wait to replace my iPhone 4. There's no way the next iPhone will be as bad as this one. And this is the fourth replacement after a genius at the Apple store confirmed the first three were defective. As a long time Mac user, I know Apple can do much better than this thing.
     
  17. kuctonkucton201 macrumors member

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    Sep 27, 2010
    #17
    Yup, apple is very nice for sure.
     
  18. FirePak macrumors regular

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    May 5, 2006
    Location:
    Mesa Arizona
    #18
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    IMO it should be able to survive a 3 foot drop. I would bet if your honest about it they would do it for free.
     
  19. sirslaysalot macrumors member

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    Oct 9, 2010
    #19
    the back panel uses regular tempered glass.
     
  20. Mark Booth macrumors 65816

    Mark Booth

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    Jan 16, 2008
    #20
    I left the parking brake off when I parked my car on a hill. And, stupidly, I also left the car in neutral. When I got out, the car rolled down the hill and smashed into a telephone pole.

    Do you think Ford will repair my car for free?

    Mark
     
  21. asleep macrumors 68040

    asleep

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  22. JohnDoe98 macrumors 68020

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    May 1, 2009
    #22
    Even if Ford does it for free, how much would the city or telecom charge you for the poll? ;)
     
  23. designresults macrumors member

    Joined:
    Sep 11, 2009
    #23
    I own an iPad 3G, which my daughter accidentally dropped and dented in the corner, which made all the buttons not work. I took it into the Apple store, explained what had happened, and the Apple Genius replaced it at no charge. My point is, usually they're pretty understanding, so it's worth a try to explain nicely what happened and see what their response is.
     
  24. mikemj23, Nov 23, 2010
    Last edited: Nov 23, 2010

    mikemj23 macrumors 6502

    Joined:
    Jul 27, 2010
    #24
    Mark, I'm sorry but I cannot stand this attempt at an analogy. Big difference between a $20k vehicle (not sure what a Ford costs these days) and an iPhone. It's just not apples to apples (no pun meant).

    Either way OP, take your phone to the store as suggested by others and tell them what happened.

    I dropped mine a little while back and had a crack diagonally across the length of my front screen and they did a one-time replacement for free. Excellent customer service.
     
  25. Stein357 macrumors 6502

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    Jun 18, 2010
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    Rip City
    #25
    Good to know that Apple will replace the back glass for $29, thought it was $199 if either panel broke.
     

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