So, my beats headphone have stopped powering on for some reason. I took them to the apple store yesterday evening after work to have them repaired/replaced. Was told to see a guy who would sort me out. He said 'okay, we can book an appointment for you to send this off for repair, the earliest we can do is Thursday 25th at 6.40pm'... What? I am stood in the store with the headphones, the guy said to me they can't do anything in store they need to send them off, so why on earth do I need to wait a week, come back in just to give it to them to put in a box? That's hands down the most bizarre customer service i have ever had. I can understand it for an iMac, or even a phone as there's diagnostics stuff that needs to be done and the genius bar gets busy, but seriously. I used to work for Currys, I can't imagine the response I'd have gotten from a customer if they had a faulty vacuum and I sent them home, telling them to come back in a week so I could then send it for a repair. To make it even weirder I just went on the online chat and without question they're sending me a new pair of headphones...why couldn't the store just give me a new pair? Seriously bizarre.