Can Apple Online Support Technicians/Retail Workers See Your Repair History?

Discussion in 'iPhone' started by WasKNown, Jan 1, 2017.

  1. WasKNown
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    macrumors newbie

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    Jan 1, 2017
    #1
    Recently, I've been having issues with a two of my products but I'm afraid Apple will be less inclined to assist me with a free repair if they think I'm being disingenuous. Can Apple online/retail staff members see the support history for each Apple ID?
     
  2. Applejuiced
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    macrumors Westmere

    Applejuiced

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    #2
    Yes. They have it on file and everything is documented.
     
  3. WasKNown
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    thread starter macrumors newbie

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    #3
    Every Apple worker has access to every repair? Welp, alright. Have a source?
     
  4. Applejuiced
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    macrumors Westmere

    Applejuiced

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    #4
    If you think you over did it with free replacements and constant service support then you probably have.
     
  5. WasKNown
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    thread starter macrumors newbie

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    #5
    I don't but that doesn't really address anything I've asked in this thread lol. Do you have a source for your statement or were you just randomly posting?
     
  6. DUIduckSAUCE
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    Suspended

    DUIduckSAUCE

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    #6
    If it's a valid claim. What difference would your repair history make?
     
  7. Applejuiced
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    macrumors Westmere

    Applejuiced

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    #7
    I rather not answer but I'm not randomly posting or guessing...
    Just know everything is entered in the system with many details, dates, serial numbers, reason for repair or replacement etc...
    After a while if there's a repeat pattern they will put a stop to it unless it's a valid claim.
     
  8. Relentless Power
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    macrumors Core

    Relentless Power

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    Jul 12, 2016
    #8
    It's on file for a plethora of reasons. Most, if not all, repair centers have a track record of the services they provide. It's not only to have record of what and when was completed, but it also shows warranty history, repair status, updated owner information, notes made by the repair center, etc.

    Look at it like a dealership when you have your vehicle serviced, they have every service documented on your vehicle and or owner information stored for obvious reasons.

    It's odd your concerned over something service related out of your control with your Apple devices.
     
  9. DeltaMac
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    macrumors 604

    DeltaMac

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    Delaware
    #9
    I worked for a number of years at an Apple specialist, not an Apple store. I could view a customers service history with Apple, at least as a general record (when repair was done, showing the original complaint, and a short recap of what was done. That record may or may not show OTHER info, such as opinions about the owner, and that kind of thing.
    Apple MAY flag your record, if there is an indication of fraud, for example.

    there's a fair amount of service issues that will be documented. It's to protect both you AND Apple. Is there some problem that you would have with that?
    If you have offered fraudulent information in the past, then I guess your past will catch up to you.
    Otherwise, you call and provide information about your situation in a calm manner, if possible. (It's not the tech's fault, after all!)
    Do you have a valid (reasonable) issue that you need to find out about?
    If yes, call. Don't worry too much about how much data that Apple may already have. If you have a good (in control) call, about a legitimate issue, then you can expect a decent result.
     
  10. WasKNown
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    thread starter macrumors newbie

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    Jan 1, 2017
    #10
    That's interesting because I am getting conflicting answers on Reddit so I'm not sure who I should believe. Some people lie on the internet because they have nothing going for them in real life. Idk
     
  11. Applejuiced
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    macrumors Westmere

    Applejuiced

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    #11
    Then best of luck to you.
    If you have a real warranty issue then why do you worry so much and ask around the internet? And yes we're all liars and make things up because we have nothing better to do.
    Good luck with your claims, if they're invalid I hope they turn you away and notate your account!
     
  12. RedOrchestra
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    Suspended

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    #12

    So Apple has a Rap Sheet on you, so to speak?
     
  13. DeltaMac
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    macrumors 604

    DeltaMac

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    #13
    Best folks to ask is AppleCare, rather than using random information that you find on the internet (Reddit? more dodgy than most, in my experience)
     
  14. WasKNown
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    thread starter macrumors newbie

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    #14
    Thanks for your help!
     
  15. chatbr
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    macrumors member

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    Sep 5, 2015
    #15
    Yes, they do have a track of your machine from your Serial Number and Apple ID

    I had a very nice experience, actually. I bought a second hand mid-2012 rMBP in the beginning of 2016 and it came with the screen tinted. I took it to an Apple Store and the repair guy threw the serial number into his iPad before he took the machine inside to schedule the repair and it showed on a list every single repair made on my MBP. It was interesting because I actually found out that my MBP was taken for a repair in another country and they had a track of it. The list shows all the repair and which Apple ID was signed in at the moment, altho the full e-mail did not show on the screen, just the beginning and end.
     
  16. noobinator
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    macrumors 603

    noobinator

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    Pasadena, CA
    #16
    It would be beneficial when attempting to repair anything to know the past repairs done. This is universal for any product.
     
  17. Glideslope
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    macrumors 603

    Glideslope

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    #17
    Including the name of your first born child. :apple:
     
  18. C DM
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    macrumors Westmere

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    Oct 17, 2011
    #18
    In that case it seems like asking things on the internet is pretty much futile since the information can't really be trusted. IDK
     
  19. Closingracer
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    macrumors 68020

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    Jul 13, 2010
    #19
    +1

    I broke my phone 3 times and each time got a replacement one. 2 of them was with Apple care +. They need to have a record of all those serial numbers and keep track where they are. Also it's probably how they know it's covered by Apple care should you need to use the second incident.
     
  20. Relentless Power
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    macrumors Core

    Relentless Power

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    #20
    Apple Care is a great point. They Especially need documentation for that.
     
  21. Closingracer
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    macrumors 68020

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    Jul 13, 2010
    #21
    I don't need inside knowledge to know he is correct..... If I was running a business like Apple I would keep track of all repairs done not because we want to keep tabs on you but more because it's to keep track of all repairs and replacement devices for inventory reasons for starters
     
  22. Mlrollin91
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    macrumors G5

    Mlrollin91

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    Ventura County
    #22
    Reddit is the last place I would turn to for advice. People post whatever crap they feel like. Apple keeps a very, very detailed history. And its not even just based on device, its based on email address, phone number and name. So if you give them your AppleID, they can see every repair order for all your devices.
     
  23. Relentless Power
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    macrumors Core

    Relentless Power

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    Jul 12, 2016
    #23
    Agreed. I stray away from Reddit. It's a black hole filled with garbage.
     

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