Can I buy an iPhone X at the Apple Store today if my online preorder Is “Preparing for Shipment”?

dachshundx

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Feb 13, 2016
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I preordered an iPhone X online several days ago, and while standing in line at the Apple Store, my preorder was just updated to “Preparing for Shipment” and the “Cancel” option is gone from the order status page. Can I still purchase a new iPhone X today at the store, and either cancel or return the one I preordered?
 

Shadowbech

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Oct 18, 2011
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Apple iPhone World
I preordered an iPhone X online several days ago, and while standing in line at the Apple Store, my preorder was just updated to “Preparing for Shipment” and the “Cancel” option is gone from the order status page. Can I still purchase a new iPhone X today at the store, and either cancel or return the one I preordered?
Once it goes to preparing for Shipment stage, your card should have been charged and you cannot cancel the order. You will have to wait for it to be delivered then return it.
 

dachshundx

macrumors member
Feb 13, 2016
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Once it goes to preparing for Shipment stage, your card should have been charged and you cannot cancel the order. You will have to wait for it to be delivered then return it.
Understood, but does that mean I can’t buy one at the store today?
 

oneteam

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Jun 21, 2008
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Yes, you can still buy one at the store. You can return the other one once you receive it. Assuming that you are buying upfront, I'm not sure how would it work if you are financing it.
 

Shadowbech

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Oct 18, 2011
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What do you mean by “device only”? I would like to buy it through the iPhone Upgrade Program. Thanks!
So device only is as if you purchase full price. When you pre-ordered, did you choose to the the iUP? Then I don't think you can buy it on apple store using the iUP because the phone that was shipped is probably now on iUP, and when they run your info again it shows on their system.
 

dachshundx

macrumors member
Feb 13, 2016
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So device only is as if you purchase full price. When you pre-ordered, did you choose to the the iUP? Then I don't think you can buy it on apple store using the iUP because the system already shows that you are currently on it and you can only have 1 iUP per line.
Got it. Thanks for your help! And yes, I did pre-order it through the iUP.