Can i demand a replacement or refund on a 6 month old mac now to go in for 4th repair

Discussion in 'MacBook' started by al82, Nov 3, 2009.

  1. al82 macrumors regular

    Joined:
    Feb 13, 2008
    #1
    I beleive i have a lemon i truly do.

    My Macbook is seven month old and has the following repairs:
    -Faulty disc drive (no longer reading discs)
    -Faulty disc drive (discs would get jammed half way in and get scratched
    -Bluetooth stopped working
    -S key would not work
    -Faulty disc drive (again discs come out scratched)
    -Logic board replaced (due to electrical problem)

    My Macbook has spent over a month at their stores. Can i demand they replace it for a new one? This is ridiculous.
     
  2. gibbz macrumors 68030

    Joined:
    May 31, 2007
    #2
    You could certainly ask. Sounds like you have a case.
     
  3. al82 thread starter macrumors regular

    Joined:
    Feb 13, 2008
    #3
    I forgot to mention the magsafe adopter has also been replaced.
     
  4. zbasarab macrumors member

    Joined:
    May 29, 2009
  5. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
    #6
    What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement.
     
  6. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
  7. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
    #8
    What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement computer.
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #9
    He states in the OP that it's a MacBook.

    Lemon Law may apply depending upon where you live. Best ask Apple over anyone else.
     
  9. direzze macrumors member

    Joined:
    Oct 21, 2009
    #10
    You can get anything you want from them. Just let them know how dissatisfied you are in a calm manner.
     
  10. cogsinister macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #11
    I have had replacements for less......i say go for it......
     
  11. edge540 macrumors regular

    edge540

    Joined:
    May 10, 2004
    Location:
    Indiana
    #12
    I would give it a try. Go in with proof of all your repairs and problems and see what they say. They should be able to give you a new one specially if something happens to it again.
     
  12. ClassicBean macrumors 6502a

    Joined:
    Jun 20, 2004
    Location:
    Torontoland
    #13
    Assuming that there is another problem, go in and tell them very calmly that you're frustrated. Chances are, assuming you get a reasonable genius, they'll swap it.

    They did that for my refurb MacBook Air which was in for a third problem. They swapped it on the spot and because mine had been discontinued, I received a better model.
     
  13. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
    #14
    I know it's a macbook, but what kind of macbook? What year was it made in and is it a unibody?
     
  14. cogsinister macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #15
    Its Six months old.............so it could be either....
     
  15. benlee macrumors 65816

    benlee

    Joined:
    Mar 4, 2007
    #16
    do not email sjobs.

    I have gotten a replacement.

    Here is what you do:

    Get all your documentation with dates and repairs for all of your repairs
    Call Apple and ask for "Customer Relations"
    BE VERY VERY respectful and calm.
    tell the person your problems you have had with the computer and that you have had to send it in X number of times for X reasons.
    Let them know your current, unresolved issue.

    Tell them that you have really enjoyed your mac while it was working but you are getting discouraged b/c of so many problems. Tell them you need a reliable mac and this one hasn't been and you fear even if the current problem was fixed you would have future problems.

    Be honest and polite.


    Good luck
     
  16. cfitz7111 macrumors 6502

    Joined:
    Jun 8, 2008
    #17
    The key is being polite, having worked in a customer relations area when I was first out of school. I was more likely to go above and beyond for the respectful polite person rather then some jerk, who after a couple of "Sir I understand, let me help you" would get placed back into the phone queue.
     
  17. al82 thread starter macrumors regular

    Joined:
    Feb 13, 2008
    #18
    THANK YOU ALL for the advise. I kept telling myself what you all said on here and i was polite and calm and I got a call from customer services saying they spoke to the manager of the store and as they don't make the same model of the Macbook i have (the battery is now enclosed inside the 2.4inch macbooks) that they will swap it for a new model :)

    Im so happy :)
     
  18. cogsinister macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #19
    Well done, i have allways found that being calm and very polite on the phone with Apple customer relations regarding a persistantly fault riddled mac (i have had 2 replaced) will always get results......
     

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