Hello fellow MacRumor members,
I have been in a very tricky position for the past 11 months... Let me explain, I have already asked for your advices on a previous thread—and I thank everyone one for helping me out: https://forums.macrumors.com/threads/1467428/
A lot has been going on since. I have had the computer repaired in October. The change the screens and ports, but guaranteed me that the "bend" was linked to my way of holding the device (antenna gate hint hint).
One month ago, the "repaired" rMBP once again fell short of my expectations. This time, the Airport was not responding and more dead pixels/ghosting/burns made their way to my MacBook's screen... Back to the Apple Store, this time in France!
The Genius, when witnessing and testing my computer, immediately believed me and ordered a free-of-charge COMPLETE repair of my computer (top case, bottom case, screen, AirPort, even fans and a fresh Mountain Lion restore).
After two weeks, TWO WEEKS without my computer and any sort of call, I decide to give the Apple Store a ring. And the result was...well... quite shocking. The technician assured me that the bend was MY responsability and that an impact had been detected. Problem is: there is no dent, no evidence for a shock, nothing AT ALL. I always take care of my beloved iDevices... Best part is, the technicians took the liberty of replacing the AirPort and the Bottom case without consulting me and want me to pay for it (more than 150 euro!!). Again, the Genius told me it would be free of charge, and they obviously didn't bother to call me to contradict that prediction.
I feel ripped off, I expected much more from a 2,000.00 dollar device and Apple's trust-worthy customer service. Has anyone been expecting the same issues as I have? Note that my rMBP was part of the first batch Apple sold...
Help please...
I have been in a very tricky position for the past 11 months... Let me explain, I have already asked for your advices on a previous thread—and I thank everyone one for helping me out: https://forums.macrumors.com/threads/1467428/
A lot has been going on since. I have had the computer repaired in October. The change the screens and ports, but guaranteed me that the "bend" was linked to my way of holding the device (antenna gate hint hint).
One month ago, the "repaired" rMBP once again fell short of my expectations. This time, the Airport was not responding and more dead pixels/ghosting/burns made their way to my MacBook's screen... Back to the Apple Store, this time in France!
The Genius, when witnessing and testing my computer, immediately believed me and ordered a free-of-charge COMPLETE repair of my computer (top case, bottom case, screen, AirPort, even fans and a fresh Mountain Lion restore).
After two weeks, TWO WEEKS without my computer and any sort of call, I decide to give the Apple Store a ring. And the result was...well... quite shocking. The technician assured me that the bend was MY responsability and that an impact had been detected. Problem is: there is no dent, no evidence for a shock, nothing AT ALL. I always take care of my beloved iDevices... Best part is, the technicians took the liberty of replacing the AirPort and the Bottom case without consulting me and want me to pay for it (more than 150 euro!!). Again, the Genius told me it would be free of charge, and they obviously didn't bother to call me to contradict that prediction.
I feel ripped off, I expected much more from a 2,000.00 dollar device and Apple's trust-worthy customer service. Has anyone been expecting the same issues as I have? Note that my rMBP was part of the first batch Apple sold...
Help please...