Can I exchange my iPhone?

Discussion in 'iPhone' started by The Flying Kite, Oct 11, 2012.

  1. The Flying Kite, Oct 11, 2012
    Last edited: Oct 11, 2012

    The Flying Kite macrumors regular

    Joined:
    Jun 7, 2012
    #1
    Hi,

    I preordered the black 32gb iPhone 5. I got it on September 21, and then got AppleCare + at an Apple Store. I then put an amazon case on it, and heard a "creeeeeeech!". I checked, and there were a few scratches on the side of my phone. I just realized that this will really kill my resale value.

    Is there any way to exchange my phone at the apple store?

    Ifi exchange it, what happens to my AppleCare +? Will I lose it, or will it be transferred over?

    What happens to my contract with AT&T? Will the end date be reset? Will I have to pay an early termination fee?

    Thanks!
     
  2. The Flying Kite thread starter macrumors regular

    Joined:
    Jun 7, 2012
    #2
    Could somebody please help me with this? I'd like to exchange it, if possible, before my 30 days are up.
     
  3. BuckeyeMac macrumors 6502

    Joined:
    Jun 25, 2012
    #3
    Because you scratched it? Come on mann

    You're fault
     
  4. rychencop macrumors 65816

    rychencop

    Joined:
    Aug 17, 2007
    Location:
    http://www.northaugusta.net/
    #4
    if you want to pay the $50 for a new phone...sure.
     
  5. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #5
    since you damaged it, then you wont be able to exchange the device; However, you do have applecare+ so you can pay the $50 deductible and get a new phone. That will leave you with one replacement left, and the applecare+ will transfer to the new phone.
     
  6. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #6
    It all honestly depends on your moral values. You know you did it so exchanging it should be out of the question. Seeing as you got it on release date they won't buy it that it was like that out of the box so you are pretty screwed come to think of it. You can use your applecare+ and get a new one. That would leave you with one more replacement.
     
  7. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #7
    Applecare + doesn't cover scratches anyway. Forget it. :cool:
     
  8. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #8
    No it doesn't cover scratches. However, if you are unhappy and know you will be using your applecare+ you can just dip it in a pool rendering it unusable. Which is covered by applecare+
     
  9. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #9
    A $50 scratch that's hidden by a case. What about the next scratch? and so forth. :confused:
     
  10. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #10
    Well realistically speaking anyone else would just cover it up with a case and then when resale time comes around you can get it replaced for the $50. However, this guy sounds like he will die if doesn't get it replaced so just giving him answers.
     
  11. BuckeyeMac macrumors 6502

    Joined:
    Jun 25, 2012
    #11
    That is asinine
     
  12. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #12
    If a scratch on your phone is going to drive you insane as it seems to for this poster this approach is his best bet.
     
  13. BuckeyeMac macrumors 6502

    Joined:
    Jun 25, 2012
    #13
    Here's an idea....take care of your stuff and take responsibility.
     
  14. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #14
    Enjoy your phone and swap it out for a new one before its time to sell.
     
  15. SR45 macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #15
    Fraud


    Agree. Another real dumb reply by VandyChem.
     
  16. The Flying Kite thread starter macrumors regular

    Joined:
    Jun 7, 2012
    #16
    Thanks to all of you. I guess I'll just keep the phone. :)

    And to those of you who said that it was completely my fault, the phone was scratched while putting a faulty case on it to prevent this.
     
  17. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #17
    Contact the Amazon vendor. I've had good look when reporting an issue like that. If that doesn't work then contact Amazon.
     
  18. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #18
    Irony
     
  19. VandyChem2009 macrumors 6502a

    VandyChem2009

    Joined:
    Oct 25, 2011
    Location:
    Houston, Texas
    #19
    smh
     
  20. kalexn macrumors 6502

    Joined:
    Sep 17, 2012
    Location:
    Texas
    #20
    It may have been scratched by the case but that isn't Apple's fault, that is the case vendors fault. And really, you are going to get scratches. If I was only worried about my iphone's resale value I would never get to actually enjoy my phone. Enjoy it, keep a case on it and save your Applecare+ for when you actually need it.
     

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