Can the Apple Store replace my phone?

Discussion in 'iPhone' started by Cursayer, Aug 31, 2012.

  1. Cursayer macrumors member

    Joined:
    Oct 15, 2011
    #1
    Ever since upgrading to the most recent iOS my battery has been really bad. I've had my 4S since launch day so almost 11 months now. I can hardly last 8 hours without the battery completely draining from 100 to 0. Can the Apple Store still replace my phone?
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    They should, just bring it in and tell them what's the problem.
     
  3. Cursayer thread starter macrumors member

    Joined:
    Oct 15, 2011
    #3
    Thanks. Free of cost?
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    It will be free as long as you're still under warranty.
    Go to this page below and check to see when your Applecare expires and go in before it does obviously.
    https://selfsolve.apple.com/GetWarranty.do
     
  5. Cursayer thread starter macrumors member

    Joined:
    Oct 15, 2011
    #5
    Repairs and Service Coverage: Active
    Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.

    = Valid AppleCare?
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Yes, you're good.
    Click "See Your Service and Support Coverage" link and it will show you the expiration date.
     
  7. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #7
    I came in to the store with the same problem and the genius stared pulling all this BS as to what the problem was and when I caught him out he became aggressive and I had to complain. Hopefully OP'S experience is better...
     
  8. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    Hope he gets a better one, some of them are not that helpfull and will give you excuses why they dont want to replace your faulty device.
     
  9. rw3 macrumors 6502a

    rw3

    Joined:
    May 13, 2008
    Location:
    DFW, TX
    #9
    Restore and Set Up As New....

    9 out of 10 times, it is a software issue causing poor battery life and not the physical battery.
     
  10. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #10
    I've restored countless family and friend's iPhones in order to "fix the battery". Never has a software restore fixed a battery issue. Worth trying to restore but I highly doubt thats the problem.
     
  11. daveishere macrumors 6502a

    daveishere

    Joined:
    Dec 2, 2008
    Location:
    UK
    #11
    What do you do in those 8 hours? If its under heavy use that that may be right (although that would have to be EXTREMELY heavy).
     
  12. rw3 macrumors 6502a

    rw3

    Joined:
    May 13, 2008
    Location:
    DFW, TX
    #12
    Trust me....9 out of 10 times the PHYSICAL BATTERY is not the cause. Could it be other hardware? Absolutely, but the physical battery is rarely the cause.
     
  13. Tom G. macrumors 68000

    Tom G.

    Joined:
    Jun 16, 2009
    Location:
    Champaign/Urbana Illinois
    #13
    Can the Apple Store replace my phone?

    Yes, the Apple Store can do almost anything. Will they is the question. Talk nice to them and wonders can happen, especially if it is under warranty.
     
  14. Cursayer thread starter macrumors member

    Joined:
    Oct 15, 2011
    #14
    I got it replaced the first time after about a 15 minute consultation with the genius, then after using the replacement for about 20 minutes I realized the vibrate was really off and making a very annoying sound so I had to book another appointment almost 2 hours later (only available one) and they replaced it for a second time. Not a fun experience but at least I got my battery replaced for free.

    Yes I had tried restoring previously, no effect on the battery.

    No I wasn't using it heavily either,
     
  15. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #15
    Do you have any evidence to back up what you are saying? Where did you hear this from? If it is other hardware than it is Apple's fault.
     

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