Can you swap colors in the first 30 days? (Apple store)

Discussion in 'iPhone' started by averlus, Sep 22, 2013.

  1. averlus macrumors regular

    Joined:
    Sep 21, 2013
    #1
    So I ordered the space gray, it arrives on Tuesday and the more review videos I see showing off the gold the more I'm starting to second guess my decision. Is it possible to swap colors at the apple store once I receive my phone? Has anyone done this soley based on having a change of heart over the color?
     
  2. PTVMan macrumors 6502a

    Joined:
    Sep 20, 2012
    #2
    If you ordered online you have to return/exchange/reorder online.
     
  3. IndoX macrumors regular

    Joined:
    Oct 12, 2011
    #3
    Apple stores can return and exchange online orders within 30 days.
     
  4. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #4
    I was told in another thread that your not allowed to exchange for another color, that you have to wait until you get your upgrade back? Is this true? I'm looking to exchange mine for a 32 gig or a gold one. I bought mine at apple if that makes a difference.
     
  5. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #5
    I added a line to our plan Friday, if I took the 5s back it would get rid of that line without any charges right? The reason I'm asking is, if I find a 32 gb or a gold 5s at best buy or something I'll start a new line, and take this 5s back. Is that possible to do?
     
  6. Stlcheer macrumors regular

    Joined:
    Jun 13, 2010
    Location:
    Saint Louis, MO
    #6
    I was wondering the same thing.
     
  7. Col Ronson macrumors 6502a

    Joined:
    Aug 7, 2008
    #7
    my apple store said 14 days for color exchanges. i can't be bothered. the space grey isn't awful at all, plus i have a case, so its not like anyone would see the back anyways.
     
  8. Velin macrumors 65816

    Velin

    Joined:
    Jul 23, 2008
    Location:
    Hearst Castle
    #8
    Then you made a legally binding commitment to purchase the space grey. It should be a violation of your contract, and of the return policy, to return phones for something as juvenile as phone color. You drive up the costs for everyone when you do this. Keep it up, and Apple will curtail its return policy, screwing everyone in the process.
     
  9. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #9
    Hopefully someone can answer this!

    ----------

    Is that for every apple store? I'm wondering if that's the same policy for gb returns. Anyone every exchanged a phone for a different color or gb during the first weeks of launch? How does it work? Do you just go when they get shipments In and get in line?
     
  10. arom macrumors 6502

    Joined:
    Apr 22, 2008
    #10
    You have 30 day return window no matter what. You don't need to explain why you don't want it....
     
  11. explosive0 macrumors newbie

    Joined:
    Oct 25, 2012
    Location:
    Houston
    #11
    Wrong. 14 days if you signed a new contract/upgraded.
     
  12. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #12
    Purchasing a new iphone 5 from Apple Store or online you get a 30 day return period. If you purchase from Verizon/AT&T, etc, you get 14 days to return it.

    http://store.apple.com/us/help/returns_refund
     

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  13. arom macrumors 6502

    Joined:
    Apr 22, 2008
    #13
    Really smart guy??? You should research before you speak:

    http://store.apple.com/us/help/returns_refund


    You have 14 calendar days to return an item from the date you received it. For an Apple iPhone, you have 30 calendar days.
     
  14. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #14
    How does exchanging work? I was told in another post that you weren't able to do an exchange due to color? Is that at all true?
     
  15. arom macrumors 6502

    Joined:
    Apr 22, 2008
    #15
    They won't just swap it out. You basically return the phone. And then you repurchase like it is a brand new sale.
     
  16. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #16
    Can't wait until til their 30 day grace period ends, and we get posts from a number of dissatisfied members who wants their phone replaced with another color ranting. Like last year with the iphone 5 :eek: Mark my words, it will happen.
     
  17. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #17
    So do I just wait in line like everyone else does that's purchasing the phone? Does it matter if it's a new line I started?
     
  18. sleepyking macrumors 6502

    Joined:
    Oct 5, 2012
    #18
    Not sure if it was you in the other thread but if you purchase a phone with new line, then just do so and then return the one you purchase with the old line.

    Basically you can't swap just like that on one line. They will process as a return then you just buy again
     
  19. doxielover macrumors 6502a

    doxielover

    Joined:
    Apr 12, 2011
    Location:
    CA
    #19
    If you order online and you want to return it when does the 30 days start? Order date, shipping date or delivery date?
     
  20. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #20
    So your saying I could reserve a phone and start a new line and then I could take the 5s I'm using now and that would get rid of my this line I started Friday?
     
  21. DarkSel macrumors regular

    Joined:
    Dec 22, 2012
    #21
    You return the phone and have to wait in line like everybody else to purchase the version you wanted.

    You don't get any special priority.
     
  22. metzy25 macrumors 6502a

    metzy25

    Joined:
    May 7, 2011
    #22
    I know I have no special priority. I'm just trying to figure out how this works since you can't exchange for a different color. I just get in line for the phone, tell them I want to return this one and they put my money back onto my debit card, then make the purchase for the other phone?
     
  23. OrdinaryAvgGuy macrumors member

    Joined:
    Jan 1, 2012
    #23
    You are incorrect. If you use an upgrade, you have only 14 days to reverse the upgrade, which is necessary to keep the subsidized price.
     
  24. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #24
    I was told at the apple store (by a manager) that even if you use an upgrade you can still return the phone... it is a little more work for them but it is no problem...
     
  25. sleepyking macrumors 6502

    Joined:
    Oct 5, 2012
    #25
    I am saying you can reserve a phone with a new line, and return the 5S you're using now for a refund.

    Now, as far as getting rid of that line is an entirely separate question. Are you saying you want to close that line completely?

    If you're keeping both lines open, what you're trying to do will not be an issue
     

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