Can you swap colors or upgrade when returning a defective phone?

Discussion in 'iPhone' started by iPhone envy, Nov 5, 2008.

  1. iPhone envy macrumors member

    Mar 14, 2008
    Berkeley, CA
    I got the white iphone on launch day and recently noticed the plastic housing is cracking (yes I know there is a thread dedicated to that topic). My questions are, when you take a phone back for replacement can you:

    1 - Get an alternative colored phone?
    2 - Can you refuse to accept a refurbised replacement phone and demand only a new phone?
    3 - If Apple releases a newer model - say 32 gig - could I use my warranty / return to upgrade at some sort of discounted cost?

    I know I can always try, but does anyone know for sure if I can do 1-3?

    I assume #3 is the biggest longshot, but before I take back my phone I wondered if it made sense to hold onto the problem while I'm still under warranty for 6 months to see if there was some upgrade (memory, gps chip, etc) I could parlay my cracked phone into getting.

    Thanks all
  2. Bankerts macrumors member

    Sep 8, 2008
    When I got my phone swapped I asked questions one and two. Got a no for both but I wasn't pushy or rude to the Genius Bar guy. I was happy enough to be getting a replacement so I did't pursue it beyond the first question.

    As always with the Genius Bar, it depends on who you get.
  3. anjinha macrumors 604


    Oct 21, 2006
    San Francisco, CA
    Exactly. I don't see why not but it will depend on the Genius.
  4. TheConfuzed1 macrumors 6502a

    Jun 4, 2003
    A coworker had a defective black 8GB. He took it in for a genius appointment, and they determined that he needed a replacement.

    He asked if he could pay the difference to get the 16GB, and the answer he was given was, "What color do you want?" He walked out with a 16GB in white.

    He was also within his 30 day return window though, so that may make a difference.
  5. Lexoticstylez02 macrumors 6502a


    Oct 11, 2007
    Orlando, Florida
    I have heard of people exchanging colors, it depends on your Genius. As for upgrading, I don't think they will let you unless it is within 30 days.
  6. rdowty macrumors 6502a


    Oct 5, 2008
    I've had two phones replaced and swapped colors each time. I went back to black to match my new MacBook Pro.
  7. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    I've had one replaced in August and they asked me if I wanted black or white. I asked for another white one. :cool:

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