Can you swap colors or upgrade when returning a defective phone?

Discussion in 'iPhone' started by iPhone envy, Nov 5, 2008.

  1. iPhone envy macrumors member

    Joined:
    Mar 14, 2008
    Location:
    Berkeley, CA
    #1
    I got the white iphone on launch day and recently noticed the plastic housing is cracking (yes I know there is a thread dedicated to that topic). My questions are, when you take a phone back for replacement can you:

    1 - Get an alternative colored phone?
    2 - Can you refuse to accept a refurbised replacement phone and demand only a new phone?
    3 - If Apple releases a newer model - say 32 gig - could I use my warranty / return to upgrade at some sort of discounted cost?

    I know I can always try, but does anyone know for sure if I can do 1-3?

    I assume #3 is the biggest longshot, but before I take back my phone I wondered if it made sense to hold onto the problem while I'm still under warranty for 6 months to see if there was some upgrade (memory, gps chip, etc) I could parlay my cracked phone into getting.

    Thanks all
     
  2. Bankerts macrumors member

    Joined:
    Sep 8, 2008
    #2
    When I got my phone swapped I asked questions one and two. Got a no for both but I wasn't pushy or rude to the Genius Bar guy. I was happy enough to be getting a replacement so I did't pursue it beyond the first question.

    As always with the Genius Bar, it depends on who you get.
     
  3. anjinha macrumors 604

    anjinha

    Joined:
    Oct 21, 2006
    Location:
    San Francisco, CA
    #3
    Exactly. I don't see why not but it will depend on the Genius.
     
  4. TheConfuzed1 macrumors 6502a

    Joined:
    Jun 4, 2003
    #4
    A coworker had a defective black 8GB. He took it in for a genius appointment, and they determined that he needed a replacement.

    He asked if he could pay the difference to get the 16GB, and the answer he was given was, "What color do you want?" He walked out with a 16GB in white.

    He was also within his 30 day return window though, so that may make a difference.
     
  5. Lexoticstylez02 macrumors 6502a

    Lexoticstylez02

    Joined:
    Oct 11, 2007
    Location:
    Orlando, Florida
    #5
    I have heard of people exchanging colors, it depends on your Genius. As for upgrading, I don't think they will let you unless it is within 30 days.
     
  6. rdowty macrumors 6502a

    rdowty

    Joined:
    Oct 5, 2008
    #6
    I've had two phones replaced and swapped colors each time. I went back to black to match my new MacBook Pro.
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #7
    I've had one replaced in August and they asked me if I wanted black or white. I asked for another white one. :cool:
     

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