Let me start by saying that I have had my new black iPhone 5 for a week now and I love it. Everything about it is better than the 4s in my opinion. My only issue is I had some problems with the aluminum on the back and side of my phone. Some scratches I found when I got the phone home and started to really look at it. Today was the first day I had time to get to an apple store so I made a genius appointment and went to get my phone replaced. The genius guy took a look at the phone and said yeah we have seen a couple of phones like this. It looks like you can get a replacement. Then he says your going to need to go to Verizon and get the phone replaced because they would not be able to replace it there. He said if I had bought it at an apple store or if it was an AT&T phone he could replace it but since I bought it at Verizon and because it was a Verizon phone they could not replace it. My question is have any of you guys had this problem? What does it matter where I got the phone. It came from them originally so why cant they replace it? Is there something different about the Verizon phone and the AT&T phone? I thought the phones were the same since the 4 came out? I checked at the Verizon stores in my area and none of them will have the iPhone 5 in stock until Oct. 19th. I don't mind waiting I just don't understand why Apple couldn't replace it.