Can't play videos on iTunes 12 with OS X 10.10.5

Discussion in 'OS X Yosemite (10.10)' started by MacManSofia, Dec 10, 2015.

  1. MacManSofia macrumors newbie

    Joined:
    Apr 29, 2008
    Location:
    Bulgaria
    #1
    I'd love some help, if someone can do so. In the last 24-48 hours, I started receiving a pop-up warning about the possibility of a firewall setting blocking access to the iTunes store, and making sure a setting for a port was adjusted to 443. And since this started, I cannot play iTunes movies--rented or purchased--through iTunes. Nor can I play them through any other player...Quicktime or VLC...because of authorization issues.

    System: OSX 10.10.5
    iTunes: 12.3.1.23
    MBP 2013 Retina

    Exact error message says: "iTunes cannot connect to Store Purchases. If you have any firewall software, make sure it has been set to allow communication on port 443."

    I just recently updated from Mavericks and did a clean install to do so, and my music works fine. I have no firewall software loaded, that I'm aware of, and my OS X firewall is turned off.

    And apparently, it is registering with the iTunes store when I start trying to watch a rented movie because the timer starts counting down to expiration.

    Thanks again for any help.
     
  2. Queen6, Dec 10, 2015
    Last edited: Dec 10, 2015

    Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
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    #2
    Welcome to the club http://forums.macrumors.com/threads/itunes-dont-play-video.1943602/#post-22354378 it`s all over Apples support community too, ever depreciating reliability of Apple and their software releases.

    Appears to be effecting many on 10.10.5 with latest iTunes 12.3.1.23, now we have paid content that we are unable to watch on top of WIP OS updates. Removing iTunes is nor straight forward, nor is finding an older version, however this and the 10.10.5 OS X installer can get your content back.

    Q-6
     
  3. MacManSofia thread starter macrumors newbie

    Joined:
    Apr 29, 2008
    Location:
    Bulgaria
    #3

    Hi, Q-6:

    Thanks for the feedback. I had actually read something along those lines and deleted/removed iTunes with some Terminal commands and reinstalled an older version, but that immediately wanted an update to the current version of iTunes again. I understand what you mean by using Appcleaner, and I have that and can do the same. But you said in a later post that you were able to make 12.3.1.23 compatible with 10.10.5 by running the OS X installer. I'm confused what you mean by that action. If you can explain what you mean by that, I may be able to get things going again. Are you referring to running the whole OS installation again from the App Store download? Or something else?

    Thanks again!
     
  4. Queen6, Dec 11, 2015
    Last edited: Dec 11, 2015

    Queen6 macrumors 603

    Queen6

    Joined:
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    #4
    Yes, I just ran the 10.10.5 full OS X installer on another Mac and it resolved the issue, without needing to uninstall/Install iTunes.

    Q-6
     
  5. MacManSofia thread starter macrumors newbie

    Joined:
    Apr 29, 2008
    Location:
    Bulgaria
    #5
    Okay, so you just basically reinstalled the OS on top of itself? Does that wipe anything out?
     
  6. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #6
    No
     

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