Ok, so I'm in college in Washington, DC and my parents are back in San Diego. They're having some sort of problem with their CD drive, but I don't know what to do since I can't actually interact with the computer and figure it out. Hopefully someone on these boards will know what to do. Well, here's the problem: According to my dad, when you close the CD drive on their Quicksilver G4, it opens again about 30 seconds later. The drive won't stay closed. No matter what they do, it won't close (I don't really know if they've tried much of anything). So right now their drive is virtually stuck open. I don't know what's wrong. I'm really stumped on this one. As a sort of side note, I don't understand why my parents' computer goes nuts when I leave. I'm a freshman, so this their first year without having me to keep their computer up and running, and they've already had tons of problems. I've been able to fix most of them over the phone, but this one has me stumped. I've been gone only two months and they've already had problems.