iPhone cellular data issue after iOS 11 update

Discussion in 'iOS 11' started by hugo525, Sep 20, 2017.

  1. hugo525 macrumors newbie

    Joined:
    Jun 22, 2009
    #1
    Upgraded my iPhone 7 to iOS 11, and No cellular data after that, restart the phone, and reset the network settings don't help.... Good job, apple!
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    Seems like it's not something most people have been experiencing. Have you tried taking out your SIM and putting it back in? What about resetting all settings if not reinstalling?
     
  3. hugo525 thread starter macrumors newbie

    Joined:
    Jun 22, 2009
    #3
    I tried taking out and putting back the SIM, didn't work. Not tried to reset all settings, that's something I am afraid to try without taking some time to back up the data
    --- Post Merged, Sep 20, 2017 ---
    Just tried reset all settings, did NOT help. Good job! Apple
     
  4. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #4
    Yep, we have this on two devices, both with different carriers. So, likely not a carrier issue, although can not say for certain.

    Devices effectively useless on cellular internet. Home, office, etc WiFi is fine.

    Any assistance much appreciated.
     
  5. Sharkoneau macrumors 6502a

    Sharkoneau

    Joined:
    Jan 13, 2017
    Location:
    Michigan
    #5
    Carriers being mentioned, did you look for a carrier settings update in the About section, within Settings?
     
  6. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #6
    Thank you for taking the time to comment. Yes, I did look. And I spoke with each of the carriers who claim there would be no need on their side to upgrade.....
     
  7. TITNTUFF macrumors regular

    TITNTUFF

    Joined:
    Aug 9, 2010
    Location:
    West Louisiana
    #7
    Call your cellular provider and verify they haven't turned off cellular data. Mine did. My wife could call, but no data. Also, check settings, cellular, cellular data and see if it's toggled off.
     
  8. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #8
    Thank you for all your kind suggestions. Had done all of that.

    Now in speaking with a colleague whilst at brunch, they have had the same issue. Oh well, simplest solution is to put the phones on the shelf for a week or two while the paragons of service, Apple and the carriers, decide who is responsible. Break out the Blackberries - at least the don't fail in phone and data quality.
     
  9. Enjoylife1788 macrumors 6502a

    Joined:
    Aug 22, 2011
    #9
    Go to settings and then about and let your phone download the latest carrier update file. Be on wifi and that should get thyou network back.
     
  10. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #10
    Thank you, but had tried that and spoke with the carriers. For the time being, just another paper weight. Admittedly, an all to common experience with Apple products these days.
     
  11. Enjoylife1788 macrumors 6502a

    Joined:
    Aug 22, 2011
    #11
    I really feel there is a hardware issue here. I have been through multiple forums and never have I heard about the issue except for this thread. Even if you search there are very few of you here. May be Ios 11 breaks something in a select few devices. Either way, you are eligible for a replacement.
     
  12. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #12
    Thank you for your reply.

    Well, the phone is out of the warranty. Although I guess the extended Apple Care is in place. However, I am having less and less faith in that given the issues with the new MBP keyboard - onto the fourth keyboard.

    I think the easiest path of resistance is to put the phones on the shelf for a couple of weeks, do not upgrade anything with the iOS11.
     
  13. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #13
    Did you try erasing all contents and settings and restore from backup?
     
  14. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #14
    Unfortunately, yes. I say unfortunately as it took time and provided no result.

    I fully suspect it is an issue of either one or both Apple and carrier not speaking with one another. Such is life with Apple.
     

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13 September 20, 2017