changing user unexpectedly after clicking on TV +

sundialsoft

macrumors newbie
Original poster
Sep 2, 2010
28
1
Scotland
I have an Apple TV 4K with two users set up to allow HomeKit to work and one user with an Apple TV+ subscription.
Often when entering TV+ and choosing a program the Apple TV will show a message that it's changing user and then presents the TV+ screen for the other user without a subscription.

I then need to change back to the correct user and try again.

I'm also finding that the Apple TV loses the ability to get any content even though it appears to be connected to the web. I need to restart the box to get it working.

Does anyone recognise the issue? Any recommendation on resolving? I have updated to 13.3 today.