The following letter was sent to my local county offices describing how bad my experience with charter has been: Hello, I am contacting you because I want to let you know about the awful cable service provided for my area, Charter Communications. I have been told by Comcast that I need to contact local offices to see if they can expand Comcast to my area, and I can not understand why they haven't yet. Charter is by far the worst tv service I have ever used. I have called customer support over 30 times, and probably have atleast $100 in support call bills. I have also emailed support 40 times. And the worst part is, they don't know how to fix their problems. Ever since I ordered my service in June, nothing has been working. Basically I am paying for a service that does not work. When the technician came out to install the HD and bring two standard boxes, he said that the original technician did not know what he was doing, and wired the whole house wrong. The new one had to fix the previous guys mess. On top of that, he forgot a standard box. He left me without premium channels, a message on every HD channel saying One Moment, and without a working service. He told me to wait 20 minutes, and then left. 6 Hours later the TV still said one moment. I called up charter many times and no one knew what to do. They said that they would send out a technician between 8-10 on the following day. I was not thrilled, and waited until 12:30 for the technician, only to call charter again to find out that they were coming on the 30th between 12-5, when I was promised service the next day. I called and complained that they promised me that day and I wanted someone to come out. I then held for a very long time while they called dispatch and told me that there was no way. Thus for another night I was without HD, my box, or VOD. I finally got a technician to come the day after. He spent hours trying to figure out what to do, and said that there was nothing he could do. He had no idea what the problem was. Hours later a man was able to come over and worked on the outside. He fixed everything, but left a coaxial cable of 100 feet laying on the ground with an uncovered box of wires outside, telling us that they would be back in 2 weeks to bury. Now I was stuck with this unflattering wire outside of my house, and to make matters worse, the man left without bringing the standard cable box that they guy before had forgotten. I also then found out that the Video on Demand still did not work. It looks like the technicians they use aren't even from The company. It is very unprofessional. These men are coming with shirts that say like "SLI" Communications. Not charter. Now weeks later they finally say a man will come out to fix the On Demand. Well, without telling us someone shows up while we are not home to bury the wire, and ruins everything that is already working. They then have to come back to fix everything that they knocked out. Premium Channels, HDTY, etc. Finally they come to fix that, but leave with On Demand not working and without any guide information. I can not possibly believe that cobb is providing this horrible, horrible service. I am paying for something that does not work, lousy technical support, unprofessional technicians, and people who show up and change technician dates without even telling you. I still do not have a service that works. I lose signals on and off and am just so disgusted with Charter.